Senior Manager Customer Technology
BC Ferries
Shape seamless customer journeys with BC Ferries across Victoria or Vancouver Lower Mainland, leading digital booking, eCommerce, and payment applications.This senior leadership role oversees technology supporting schedules, bookings, terminal services, and onboard travel experiences. You will guide CRM, eBooking, and IT Digital teams while aligning roadmaps with customer needs and corporate priorities. The position combines architecture, systems integration, vendor management, agile delivery, and application operations.Key Responsibilities:
Oversee digital booking, eCommerce, and payment solutionsBuild capability through coaching, mentoring, and resource planningPartner with Customer Care, Finance, Operations, and other teamsManage vendors, roadmaps, support arrangements, and enhancementsResolve risks and improve reliability, integration, and service deliveryRequirements:
Extensive digital, web-based, and transaction-processing application experienceExperience developing teams and managing technology resourcesExperience delivering high-profile projects using agile methodologiesExperience integrating cloud and on-premises environmentsAbility to influence stakeholders and explain technical concepts clearlyBring customer application leadership, systems integration, agile expertise, and stakeholder partnership to BC Ferries digital services.
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Oversee digital booking, eCommerce, and payment solutionsBuild capability through coaching, mentoring, and resource planningPartner with Customer Care, Finance, Operations, and other teamsManage vendors, roadmaps, support arrangements, and enhancementsResolve risks and improve reliability, integration, and service deliveryRequirements:
Extensive digital, web-based, and transaction-processing application experienceExperience developing teams and managing technology resourcesExperience delivering high-profile projects using agile methodologiesExperience integrating cloud and on-premises environmentsAbility to influence stakeholders and explain technical concepts clearlyBring customer application leadership, systems integration, agile expertise, and stakeholder partnership to BC Ferries digital services.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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