Referrals Clerk

Job Responsibility:

Competition No: 2024-306

Duration: Regular Full Time

Salary: $5,270 - 5,491 - 5,719 - 5,957 - 6,200/month

Schedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM (Nine-Day Fortnight)

Special Notes: Normal for CUPE 23 Inside Division Collective Agreement

Last Updated: 8/15/24

The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is specialized administrative work in processing project referrals request between the City and host First Nations. An incumbent is responsible for supporting the referral process, including: verifies and ensures all documents that are required are submitted and completed; identifies gaps and follows up on outstanding information required. Provides support to project managers on permit applications process; drafts and prepares correspondence to host First Nation and/or other parties involved; and provides feedback obtained to project managers. A Referrals Clerk maintains and manages updates to the referral request database, tracks and monitors requests for information and follow requirements, and recommends and implements improvements to the same; tracks and monitors status of referrals; and analyses data and compiles monthly reports. Prepares templates and drafts letters and correspondences to host First Nations and other parties; invites and/or requests for feedback from host First Nations; and supports the development of process tools for City staff to follow. Other responsibilities include maintaining and compiling a variety of reports and forms; develops relevant documents, materials, tools and communications; and coordinates and participates in information sessions for City staff on the referral request process. This position provides information, advice, guidance and assistance to a variety of internal and external contacts on departmental requirements, policies and related matters; coordinates and facilitates meetings with City staff, and all other relevant parties or partners; and establishes and maintains effective relationships with a variety of internal and external contacts. Performs related work as required.

Qualifications include completion of Grade 12, including or supplemented by technical courses related to the work and considerable related experience; experience working with BC First Nations is an asset; or an equivalent combination of education, training and experience. Considerable knowledge of methods, practices, techniques and business processes as they relate to work performed. An incumbent will have some knowledge of the history and culture of Coast Salish Peoples, Indigenous rights and title, particularly in the context of B.C., and of the Provincial Heritage Conservation Act; sound knowledge of systems as they relate to the work performed, which may include SAP, MS Project, Excel, and Geographic Information System (GIS). A Referrals Clerk will have the ability to facilitate the referrals process; to work in a fast-paced environment under pressure, demonstrate flexibility, cooperation and ability to shift priorities rapidly. Ability to maintain confidentiality and appropriately handle privileged and/or confidential documents, files and information; to find, compile, organize, input, record and monitor referrals process documentation and to draft and maintain various reports and records. Ability to establish and maintain effective working relationships with host First Nations and a variety of internal and external contacts, and to operate office equipment and use software applications. A Driver's Licence for the Province of British Columbia is required.

Please apply online by August 26, 2024.

The City of Burnaby respectfully acknowledges that Burnaby is located on the ancestral and unceded homelands of the h?n?q??min??m? and S?wx?wú7mesh speaking peoples.

At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at View phone number on ca.edajobs.com if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.