Director, Business Transformation - Operations

Job Level: E

Date Posted: June 11, 2026

Closing Date: June 25, 2026

Job Type: Full-time Permanent

Category: Internal/External Opportunities

Location: Calgary

Powering a bright future starts with you!

At AltaLink, people are at the heart of our success. We are a team committed to doing the right thing for each other and our customers. We foster an environment that is inclusive, collaborative and high performing and we value personal accountability. Our people are empowered to continuously improve, deliver outstanding customer service and make a meaningful impact every day. We embrace the unique identities, experiences and perspectives of our workforce, reflecting the communities where we operate. Everyone at AltaLink can expect to work in a safe, respectful environment where trust and commitment are at the core of how we operate.

Oh, and, what do we do?

We power Alberta! Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you’re on our team, you’re supporting Alberta’s homes, farms, businesses and industries by providing the safe, reliable and affordable electricity they rely on. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on. Want to join our team? We’re excited to share that we are hiring a Director, Business Transformation – Operations.

The Director, Business Transformation - Operations, reporting to the VP, Business Transformation, is a senior leadership role accountable for leading business transformation across Operations and other impacted functions, with a primary focus on the successful business adoption of AltaLink’s replacement of its end-of-life Enterprise Asset Management (EAM), Enterprise Resource Planning (ERP), and related core systems.

This role serves as the senior business leader responsible to define the business requirements, process design decisions, operating model definition, data stewardship, organizational readiness, adoption, and benefits realization. Working closely with peers across the business, Information Services (IS), and external implementation partners, the Director leads disciplined business decision-making and readiness activities across design, business testing, training, cutover readiness, go-live support, stabilization, and adoption, while partnering with IS, which leads technical architecture, system delivery, integrations, environments, and deployment.

As a key member of the Business Transformation leadership team, the Director translates enterprise transformation direction into executable plans, recommendations, and measurable outcomes. The role provides advice to executive leadership and governance forums, supports business cases and investment recommendations, and helps ensure transformation strategies and investments are executed in a practical, defensible manner aligned with AltaLink’s regulated environment and long-term strategic direction. The successful candidate will be based out of Calgary head office and will lead and establish a multi-disciplined team of approximately 10 -20 employees.

Responsibilities

• Lead the cross-functional business team to facilitate the definition of functional business requirements, confirm priorities, and make timely business decisions across the EAM/ERP replacement program and the impacted business functions, working closely with the IS delivery team and implementation partners.
• Lead business decision forums, escalation paths, functional sign-offs, and milestone readiness reviews, and provide structured recommendations and status reporting to the VP, Business Transformation and executive governance.
• Enable appropriate business process design, assess business readiness, and organizational implementation activities required to enable successful implementation of AltaLink’s next-generation EAM, ERP, and related core systems, in partnership with IS-led technical delivery.
• Work with the various business functions leadership, VP, Business Transformation and Executive governance committee to define the future-state operating model, including process ownership, roles and responsibilities, decision rights, service delivery expectations, and cross-functional interfaces required to sustain the transformation.
• Develop and maintain the business transformation roadmap, sequencing decisions, workstreams, and business readiness activities based on value, risk, dependencies, and organizational capacity.
• Lead and coach the business transformation team to support the achievement of business objectives, with a focus on enhancing talent and enabling high performance.
• Support managers to develop their teams, work practices, processes, technology applications, and employee engagement.
• Lead and facilitate business transition planning from current-state processes and ways of working to the future-state operating model and supporting systems.

• Define and implement the organizational, cultural, process, and capability changes required to improve business performance and sustain new ways of working.
• Lead the establishment of business ownership for master data management (MDM), data quality standards, stewardship, migration readiness, and governance processes across impacted functions.
• Identify and represent business priorities, decisions, and readiness requirements in interactions with software vendors, system integrators, and external advisory partners, while partnering with IS on technical scope and delivery.
• Ensure business readiness across business testing, user acceptance, training, cutover readiness, go-live support, hypercare (warranty), and stabilization, in coordination with IS-led technical testing and deployment activities.
• Coordinate with Information Services to provide integrated readiness and release planning.
• Define and track transformation success measures, including adoption indicators, operational KPIs, and business benefits, and provide clear reporting to executive leadership.
• Support development of business cases, investment recommendations, resource plans, and phased team ramp-up and backfill strategies to enable execution.
• Identify, assess, and mitigate business transformation risks, cross-functional impacts, and readiness gaps, and lead escalation and resolution.
• Provide clear, credible, and concise updates, recommendations, and decision support to executive leadership and governance forums, and maintain strong relationships with leaders and front-line teams to understand operational needs and adoption challenges.
• Foster a high-accountability leadership culture grounded in respect, collaboration, transparency, continuous improvement, and performance, and build the business transformation capability required to sustain change and develop future leaders.
• Collaborate with affiliated business platforms within Berkshire Hathaway Energy (BHE) to share learnings, align where appropriate, and support AltaLink’s transformation objectives.
• Ensure business transformation plans and investments reflect AltaLink’s regulated environment and cost-recovery mechanisms through disciplined planning, transparent documentation, and credible execution.
• As required, support regulatory filings through witnessing in regulatory proceedings or hearings for the business.
• Demonstrate key behaviors and meet identified expectations outlined in our four cultural pillars – one team, continuous improvement, customer focus and personal accountability.

Requirements

Qualifications

• Bachelor’s degree in engineering, business, information technology, computer science, or a related field; an MBA or related Master’s degree is an asset.
• Career foundation with 10 – 15 years of experience in operations, maintenance, asset management, or business leadership within the energy industry and regulated utility environment, with progressive responsibility in complex, asset-intensive organizations.
• 10+ years of progressive leadership experience, including accountability for cross-functional operating initiatives, enterprise change, or large-scale transformation programs.
• Proven ability/experience in above noted responsibilities.
• Proven success leading business-led transformation, system modernization, or ERP/EAM programs in partnership with technology delivery teams; experience with Maximo, Oracle, SAP, or comparable enterprise platforms is preferred.
• Demonstrated ability to establish business governance, decision forums, accountability models, and executive-ready reporting for complex transformation initiatives.
• Experience defining target operating models, process ownership, organizational changes, and future-state ways of working to support sustained business transformation.
• Strong understanding of end-to-end business processes, master data, data governance, data quality, and migration readiness in asset-intensive environments, with the ability to partner effectively with IS on technical dependencies.
• Experience leading business readiness across business testing, user acceptance, training, cutover readiness, go-live support, and stabilization for enterprise technology or process transformation.
• Experience working with software vendors, system integrators, and external advisory partners to align business priorities, manage delivery interfaces, and support knowledge transfer.
• Demonstrated ability to support business cases, investment decisions, value measures, and benefits realization through implementation and stabilization.
• Strong understanding of risk management, internal controls, compliance, and documentation requirements in a regulated environment.
• Executive presence, sound judgment, and strong communication skills, with the ability to synthesize complex issues, influence senior leaders, and lead effectively through ambiguity and change.
• Prosci, PMP, Lean Six Sigma, or similar transformation, program, or change leadership certification would be considered an asset.
• Effective communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Ability to create a high performing and inclusive team environment and lead across diverse employee populations
• Proven track record of good attendance and performance.

Notes

Internal candidates can submit their resume internally via

External candidates can submit their application via Workable externally at " target="_blank" rel="nofollow noreferrer noopener"> AltaLink - Current Openings (workable.com).

AltaLink employees should be aware that we may contact your manager during the selection process. Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests. Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

In proceeding with your application, you will be required to submit personal information to AltaLink through our applicant tracking service provider and this information will be accessible to AltaLink personnel involved in AltaLink’s hiring processes. AltaLink also relies on third parties to assist in the hiring process and your information may be provided to them for this purpose. In the application process, AltaLink will require you to provide consent to the collection, use, and storage of your personal information for these purposes.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Spending Accounts
• Competitive Compensation and Bonus Plan
• Defined Contribution Pension Plan and Group RRSP
• Group Life Insurance
• Employee Assistance Program
• Vacation, Earned Time off, Birthdays Off Work and 13 Recognized Holidays
• Tuition Reimbursement
• Social Club
• Onsite Parking and Onsite Gym
• Wellness Programs