Senior Network Engineer

EGATE Networks is a Canadian managed network and security provider. We give mid-market companies across Canada and the territories the engineering depth of an enterprise IT team - senior engineers who design, deploy and run the network end-to-end, and own every problem. Our team is small, and every role in it is accountable to the customer in front of them.
About the position:We're growing and looking to add a Senior Network Engineer to our team!
EGATE's Network Engineers are responsible for designing, managing, and operating our core network as well as customer managed network services. You will also act as a liaison between our Support team and EGATE's customers.
The ideal candidate will take a self-directed approach to problem-solving, have a passion for technology, and have previous experience working with a network service provider or as part of an Enterprise network team. If you're the type of person who likes variety in their day-to-day role and enjoys providing a higher level of support to Enterprise customers, then we encourage you to apply!
This is a fully in-office position based at EGATE's head office in Toronto. As EGATE supports customers in a 24/7 business environment, flexibility to support scheduled evening, weekend and after-hours coverage is required based on business needs.
Compensation:$120,000 - $175,000 per year, depending on experience.
Responsibilities:
Provide technical and customer support to EGATE's Enterprise customers
Accountable for ensuring EGATE's support team is equipped and prepared to provide best-in-class support
Respond to technical alert notifications on servers, network services and network devices or appliances
Create and manage technical and other customer service tickets
Provide technical support services for servers, network appliances, firewalls, routers, switches and other network and system devices
Coordinate with other team members and customers
Scheduled and ad hoc on-call assistance as required
Requirements:
Minimum of 7+ years of professional, practical, hands-on network management
Proficient experience operating and configuring network protocols including BGP, VRRP, OSPF, PPPoE and IPsec, network switches, and WiFi systems
In-depth knowledge of IP network concepts, devices, and protocols
Experience with network operating systems such as Cisco IOS, Cisco Meraki, Fortinet, MikroTik, or Juniper
Experience configuring and managing firewalls such as Cisco ASA/FTD, Palo Alto Networks PAN-OS, or Fortinet FortiOS
Some programming, automation, or scripting experience in Python or other languages and systems
Creative problem solver with solid troubleshooting skills
Customer service focused with drive to learn new technical skills
Proficient in English communication, both written and verbal, to collaborate with cross-functional teams and explain complex technical concepts to non-technical stakeholders
Nice to have:
CCNA, CCNP, CCIE designations, or other industry technical certificates
Familiarity with the Atlassian suite of productivity tools
Experience with VoIP systems and other related technologies
Familiar with basic Linux systems administration tasks and functions
Experience with VMware ESX or other hypervisor platforms
Experience with public cloud interconnects such as AWS Direct Connect or Azure ExpressRoute
Experience operating and using public cloud services in AWS, GCP or Azure
Experience with Microsoft's suite of Enterprise technology tools such as Entra
Why EGATE:
We're big believers in continuous learning and support our employees' professional development
Competitive compensation, including paid vacation and sick days, Health Spending Account
Small, friendly office environment with free beverages (pop, water, coffee, tea)
Accessible by transit, with free parking onsite
Company social events, including birthday celebrations and team outings
EGATE is an inclusive work environment and as such has a workplace accommodation policy in place;
if you require any accommodation, please advise in your application so we may coordinate.
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