Transport Refrigeration Contract Manager

Manage transport refrigeration service contracts at Thermo King Eastern Canada, using ERP systems, sourcing, and negotiation expertise. This role supports contract customers.The Service Contract Manager leads contract administration and optimization within mobile refrigeration services. You will apply equipment knowledge, organizational skills, and customer relationship expertise. The position requires reporting, billing coordination, telematics use, and communication with people across the organization.Key Responsibilities:
Interface between the dealership and contract customersDevelop KPIs, surveys, and scorecards for contractsPresent KPI and fleet performance reportsOversee monthly contract billing completionMonitor telematics for scheduling and proactive solutionsRequirements:
Three to five years of relevant experienceTransport refrigeration industry and equipment knowledgeKnowledge of standards, products, and company servicesStrong organization, prioritization, and time management skillsExcellent verbal, written, and presentation skillsBring contract administration, equipment expertise, customer communication, and detailed reporting skills to Thermo King Eastern Canada.
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