Customer Experience Intelligence Analyst

Turn customer feedback into actionable intelligence as a Customer Experience Intelligence Analyst with strong Qualtrics and analytics expertise. This full-time position offers remote work options.Agilent Technologies seeks an analyst to support CX measurement, reporting, dashboarding, and analytics. You will connect customer perceptions, operational performance, and business outcomes using survey, CRM, ERP, operational, and business datasets. The work supports customer-centric action and business decision-making.Key Responsibilities:
Develop dashboards, scorecards, and reporting solutionsEnsure customer data accuracy, integrity, and governanceAnalyze trends, drivers, risks, and opportunitiesManage ACX and ad hoc website surveysTranslate business questions into actionable recommendationsRequirements:
Bachelor's degree or equivalent professional experienceFive or more years in analytics or customer insightsExpertise in survey research and predictive modelingExperience with Qualtrics programs, reporting, and dashboardsStrong communication and stakeholder management skillsUse Qualtrics, customer intelligence, and analytical problem-solving to strengthen experience measurement and decisions at Agilent Technologies.
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