Solutions Designer - CRM - Senior

Job Description

Job Title: Solutions Designer - CRM - Senior

Client: Enterprise Financial Services Division

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: Ontario

Work Model: Onsite

Onsite requirement: Monday to Friday, 8:00 AM to 5:00 PM

Description / Responsibilities / Skills

Must Have

• At least 7+ years of experience designing solutions with Oracle Siebel CRM
• At least 7+ years of experience designing solutions with Adobe AEM technologies
• Experience with developing business design document, functional & non-functional requirements
• 7+ years of experience in Siebel Solution implementation
• 7+ years of experience in Adobe AEM Solution implementation
• Strong communication skills (written and verbal)
• Ability to develop and present new ideas and conceptualize new approaches and solutions

Responsibilities

• Undertakes the design of hosting technology solutions based on the client's service specifications, standards, policies, best practices, and cost models, to meet CRM application business requirements

General Skills

• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages, and communication protocols
• Knowledge of best practices, OPS directory/messaging standards, infrastructure policies, cost models, and procurement processes
• Ability to gather business requirements and understand IT strategies, environments, and standards
• Ability to develop and advise on short/long-term CRM solutions
• Knowledge of technology design criteria, security, recovery procedures, and performance optimization
• Experience planning, implementing, and sustaining large-scale system development projects
• Awareness of technology trends and new products
• Basic understanding of PMBOK and analytical tools
• Strong analytical and conceptual skills for solution design and cost-benefit analysis
• Experience designing large, complex CRM applications
• Experience evaluating system performance and recommending improvements
• Strong problem-solving, communication, interpersonal, and teamwork skills
• Proven ability to meet deadlines

Skills

Technical Solution & Development Skills (40%)

• 7+ years Siebel CRM solution design
• 7+ years Adobe AEM solution design
• Business design document and functional/non-functional requirements
• Application flow design
• Functional design documentation
• Process flows and screen mapping
• UX and accessibility (WCAG, AODA)
• User research and usability testing
• User personas and journey mapping
• User feedback analysis
• Wireframing (Figma, Adobe XD)
• Industry best practices
• Use cases and business rules
• Business requirement documentation
• Risk identification and solutions
• QA planning and test case development

Technology Skills (35%)

• 7+ years Siebel implementation
• 7+ years Adobe AEM implementation
• Change management methodologies
• UAT test strategies and planning
• Business architecture artifacts
• RUP methodology
• CRUD matrix development
• Screen mockups and workflows

Soft Skills (20%)

• Strong communication skills
• Innovation and solution thinking
• Interpersonal and teamwork skills
• Collaboration with technical and functional teams
• Ability to work in large teams
• Strong analytical and problem-solving skills
• Ability to work under pressure and tight timelines
• Ability to bridge business and technical requirements

Public Sector Experience (5%)

• Experience with Public Sector Transfer Payment (Grant) Model is an asset
• Experience with QA standards compliance is an asset