Community Services Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:
POSITION PURPOSE SUMMARY:
The role will provide general support to various services in the Community Services setting of a Ministry Unit.

ACCOUNTABILITIES:
The incumbent may perform all, some, or similar range of duties.
• Participate in Seasonal Projects as assigned.
• Work in a team setting supporting various tasks and activities.
• Provide general assistance during public relations events and regular campaigns.
• Maintain strict confidentially of all matters pertaining to the program participants.
• Adhere to policies and procedures relating to the programs.
• May chaperon the students as the driver does drop offs and picks ups of the students for various programs.
• May assist with different basic administrative tasks – photocopy activities, greeting visitors, supporting reception, forwarding visitors, etc. as required.
• May keep a log of different activities.
• Assists in the organization, maintenance, and general cleanliness of the lessons area.
• Assist with the MU/facility general clean up and set up for different activities.
• Provide general information to visitors.
• Provide food and clothing voucher support through an intake process with clients.
Perform other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:
Clarification of Information. Conducts Routine Interactions.
Internal: MU’s leadership and staff, donors, volunteers.
External: Clients, donors, general public, social services organizations, service clubs

MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Corps Officer(s).

FINANCIAL AND MATERIAL MANAGEMENT:
• Minor material responsibility (proper use of food, proper file handling, etc.)
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle cash, during major campaigns.
• Little input to annual budget or revenue projections.
The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:
• Working environment is typically in the corps building in generally agreeable conditions and some outdoor duties.
• Some work over weekends and evenings may be required.
• Ability to lift up to 30 lbs.
• May deal with upset people or challenging behaviours.
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION, EXPERIENCE AND QUALIFICATIONS:
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Alternative combination of education and experience may be considered.

Education, Qualifications and Certifications:
• Completion of a formal post-secondary program of two academic years
• An alternative combination of education and experience may be considered.
• CPR, First Aid and Non-Violent Crisis Training or willingness to complete once hired.

Experience and Knowledge:
• Two years of relevant experience
• Comfortable using and maintaining a digital database
• Knowledge and skill in social media platforms and management
• Experience in event planning

Skills and Capabilities:
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information
• Creative and flexible with the ability to adapt based on team, program, and service needs.
• Represent the organization in a positive, professional, and engaging manner.
• Exhibit good listening and interpersonal skills, have strong oral/written communication skills.

Compensation:
The target hiring range for this position is $19.09 to $23.87 with a maximum of $28.64.Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.