information technology (IT) support technician
$23 - $27 per hourFull-time
Turtle Bay IT Services
Overview
Languages
English
Education
- College/CEGEP
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Computer hardware or software retailer/wholesaler
- Help desk
Responsibilities
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Supervision
- No supervision responsibility
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Information technology infrastructure library (ITIL) Certification
- Microsoft Certified Solutions Associate (MCSA)
- Microsoft certified professional (MCP)
- Microsoft certified solutions associate (MCSA)
Experience and specialization
Computer and technology knowledge
- Android
- Information Technology Infrastructure Library (ITIL)
- iOS
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Additional information
Transportation/travel information
- Own transportation
- Own vehicle
- Valid driver's licence
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
Own tools/equipment
- Cellular phone
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits
- Dental plan
- Health care plan
- Vision care benefits
Financial benefits
- Group insurance benefits
- Mileage paid
Other benefits
- Free parking available
- Other benefits
- Parking available
Vacancy posted 15 hours ago
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