Strategic Director, Customer Experience at Bombardier

Elevate Bombardier's customer service landscape as a Strategic Director. Lead a dynamic team to improve the aircraft customer journey within the aerospace sector. In this essential role, you will manage Bombardier's Customer Experience Team, ensuring exemplary service for aircraft customers. Drawing from over 10 years of aerospace experience, your leadership will promote governance, drive strategic initiatives, and enhance operational alignment. Effective cross-functional collaboration will be key to your success and impact. Key Responsibilities:

• Lead a team focused on enhancing customer service
• Oversee governance and manage change for customer teams
• Drive strategic projects for aircraft success
• Collaborate with senior leaders on impactful strategies
• Ensure alignment of customer requirements across functions

Requirements:

• Minimum 10 years of aerospace experience
• Degree in Engineering, Business, or Finance required
• Proven experience in complex financial governance
• Strong analytical and communication skills
• Bilingual in English and French

Shape Bombardier's customer-centric strategies while fostering vital partnerships in aerospace. #J-18808-Ljbffr