Senior Employee Relations Case Manager [Fixed-Term]

Hungry for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About This Role

The role of an Employee Relations Senior Case Manager involves managing and fostering positive relationships between employees and the organisation. The senior case manager is responsible for addressing workplace issues, conflicts, and concerns while ensuring compliance with labour laws and company policies. You will be an expert on Employment Legislation and act as an initial escalation point for all colleagues. You will play a pivotal role in mediating disputes, conducting investigations, and providing guidance to both employees and management. Through effective communication and problem-solving, all Employee Relations Case Managers contribute to a harmonious work environment that promotes employee well-being and organisational success. The Senior Case Manager will have a role in supporting other team members’ knowledge development, as well as owning the most complex cases in the team.

These are some of the key ingredients to the role:

• Apply employment standards and labour laws for legal compliance ensuring accurate validation of country specific regulations
• Manage internal People policies and update policies to reflect localization requirements, maintaining quality standards
• Establish meaningful relationships and communication within the People Team, including HRBPs, and between key stakeholders across departments assigned
• Guide and support managers on actions relating to underperformance, flexible working, disciplinaries, probations and grievances/whistleblowing; support with documentation and best practices

What will you bring to the table?

• Previous HR direct ER experience
• Knowledge of Canadian Employment Law
• UK Employment Law knowledge is a bonus
• Ability to research and apply employment standards, labour laws, and ensure workplace application
• Able to build and maintain good working relationships with internal stakeholders
• Promote positive culture, support leaders, maintain SLAs for satisfaction

At JET, This Is On The Menu

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else are we delivering?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!