Technical Account Manager Québec

Technical account management at Vantage centers on customer relationships, service coordination, and satisfaction from the Québec campus. Support customers across departments while managing requests, reporting, and projects.As a Technical Account Manager, you will serve as Vantage’s primary customer interface. You will coordinate global support organizations, internal teams, and external partners to deliver service. The role includes customer documentation, onboarding, portal configuration, billing support, and solution design participation.Key Responsibilities:
Maintain relationships with a core customer setCoordinate customer requests and project supportReport performance through KPIs, MBRs, and QBRsDocument processes, procedures, and customer informationManage customer-facing activities through successful completionRequirements:
Bachelor’s degree or equivalent experience requiredFive-plus years in operations, projects, support, or salesExperience supporting an ITIL-based service management programContracts management and RFP experienceMicrosoft suite proficiency and strong communication skillsApply technical account management, customer coordination, and project skills supporting Vantage customers from Québec.
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