It Service Delivery Governance Manager
Vancouver Airport Authority
Advance IT service delivery at YVR by combining governance controls, budget management, and continuous improvement for digital tools.This permanent, full-time Manager, Technology Services role leads practical, risk-based governance for AI and emerging technologies. You will oversee controls, approved exceptions, usage monitoring, costs, and service performance while maintaining operational and technical responsibilities. The position also supports change management, user enablement, project execution, and partnerships across YVR.Key Responsibilities:
Maintain and improve IT service delivery processesMeasure service results and governance control effectivenessManage technology budgets and resource useIncorporate governance requirements into project deliveryProvide after-hours on-call support as requiredRequirements:
Computer Science degree or related fieldMinimum five years of team leadership experienceAI and digital governance implementation experienceKnowledge of IT service management principles and practicesFamiliarity with recognized AI governance frameworks is an assetUse IT service management, risk assessment, and digital governance expertise to improve reliable technology delivery at YVR.
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Maintain and improve IT service delivery processesMeasure service results and governance control effectivenessManage technology budgets and resource useIncorporate governance requirements into project deliveryProvide after-hours on-call support as requiredRequirements:
Computer Science degree or related fieldMinimum five years of team leadership experienceAI and digital governance implementation experienceKnowledge of IT service management principles and practicesFamiliarity with recognized AI governance frameworks is an assetUse IT service management, risk assessment, and digital governance expertise to improve reliable technology delivery at YVR.
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Vacancy posted 1 hour ago
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