Senior Director, Retail Operations - Quebec

Senior Director, Retail Operations - QuebecExecutive Office Exempt Montreal Store, Montreal, QC, CA
4 days ago Requisition ID: 2962
About us
At MEC, we believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside—connecting people to gear, advice, and experiences that build confidence and community.
MEC is an equal opportunity employer and committed to building an inclusive community of staffers. We’re proud to work with our people to create a diverse workplace, where everyone feels like they belong and has the opportunity to be successful. We welcome of all applicants to join our diverse team. Tell us what you need during the hiring process, and we’ll do our best to accommodate you.
The Opportunity
This is a high-impact senior leadership role responsible for owning and accelerating MEC’s Québec retail business. As Senior Director, Retail – Québec, you operate as the regional business leader, accountable for performance across all stores and channels, while partnering closely with the Senior Vice President, Retail Operations on strategy and enterprise alignment.
You will lead Québec as a distinct market within MEC, shaping multi-year growth plans, driving operational excellence, and building a high-performing leadership team. This role evolves beyond traditional regional management—expanding into strategic planning, portfolio optimization, and enterprise influence, while maintaining strong executional leadership across the store network.
Scope & Accountabilities
1. Regional Business Ownership (P&L + Execution)
Own and deliver regional financial performance, including revenue growth, margin improvement, and cost control aligned to enterprise targets.Lead development and execution of the annual operating plan for Québec, including sales, labour, and productivity targets.Partner with the SVP, Retail Operations on multi-year growth strategy for the region.Drive disciplined execution through performance management, reporting, and operational cadence.Shape and execute the Québec store network strategy, including:
New store opportunities and relocationsMarket optimization and trade area performanceStore format innovation aligned to customer needs
Contribute to capital planning discussions with Operations and Finance.Drive omnichannel performance, ensuring strong integration between store execution and digital experience.
3. Operational Excellence & Performance Discipline
Ensure consistent, high-quality execution across all stores, including:
Customer/member experience (NPS, service levels)Inventory productivity and merchandising standardsLabour optimization and cost management
Establish and reinforce best practices and operating standards across the region.Lead performance improvement initiatives, including store-level turnarounds, productivity enhancement, and operational consistency.Act as the Québec market leader, partnering with:
Merchandising (assortment and product strategy)Marketing (local relevance and campaigns)Supply Chain (inventory flow and availability)Finance (performance tracking and planning)People (talent strategy and employee relations)
Translate enterprise strategy into clear, actionable regional plans and provide feedback to shape enterprise decisions.Represent Québec’s customer, cultural, and market dynamics at the national level.Lead and develop a high-performing General Manager bench and regional leadership team.Build strong succession pipelines and leadership capability across the region.Drive a culture of accountability, engagement, and continuous improvement.Champion MEC’s purpose and values, creating an inclusive, high-performance environment.
6. Brand Presence & Community Connection
Strengthen MEC’s presence in Québec through local partnerships, community engagement, and brand activation.Ensure MEC is perceived as a relevant, authentic, and locally connected brand.Act as a visible leader representing MEC in key regional relationships.
7. Compliance & Quebec Regulatory Environment
Ensure all operations are conducted in alignment with Québec-specific requirements, including:
Employment standards and employee relations practicesFrench language requirements in workplace and customer environmentsConsumer protection expectationsPrivacy and data considerationsHealth & safety standards
Lead compliant operations in partnership with Legal, People, and internal experts, ensuring consistent and proactive risk management.
Qualifications
Leadership Profile
Senior retail leader with significant multi-site operational leadership experience.Proven track record of leading large, geographically dispersed retail teams and delivering sustained performance.Experience operating at both strategic and executional levels within a complex organization.
Business & Functional Expertise
Strong expertise in:
Retail operations and performance managementFinancial leadership, including P&L ownership and forecastingInventory, merchandising partnership, and store productivity
Demonstrated success driving sales growth, profitability, and customer experience outcomes.Significant experience operating in Québec, with:
Strong understanding of labour practices and employee relationsAbility to lead within Québec’s regulatory and cultural contextExperience managing French language requirements in operations
Leadership & Influence
Strong ability to influence cross-functional partners and senior stakeholders.Proven capability to build, coach, and elevate leadership teams.Highly effective communicator with executive presence.
Language Requirement
Fully bilingual in French and English (mandatory).Able to lead, communicate, and operate fluently in both languages across all business contexts.
The Perks
Generous vacation allocation and Paid Care time (Wellness/sick)Maternity and Parental leave top-upStaff Discount and amazing deals straight from vendorsRetirement Plan, matched contributions upPaid days to pursue outdoor activities and/or volunteer in your communityFree staff gear rental programAccess to a learning platform and educational assistance supportField experience days, team away days and much, much more
Note: Availability of the benefits and perks may be subject to your location & employment type and may have certain eligibility requirements. MEC reserves the right to alter these benefits and perks in whole or in part at any time without advance notice.
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