Senior Business Systems Analyst

Microsoft Dynamics 365 and process improvement define this Senior Business Analyst role with hybrid office and remote work, including three onsite days weekly.At the Bereavement Authority of Ontario, the Senior Business Analyst improves systems supporting regulatory operations and public-interest services. You will gather requirements, facilitate workshops, map processes, and develop practical recommendations. The role also supports CRM enhancements, portfolio planning, data governance, automation, testing, and implementation.Key Responsibilities:
Gather and validate functional and non-functional requirementsDesign future-state processes, workflows, and automation opportunitiesLead CRM enhancement and system improvement analysisCoordinate user acceptance testing and implementation readinessPrepare portfolio recommendations for leadership and governance committeesRequirements:
Post-secondary education in business, information systems, or related disciplineFive-plus years of progressive business analysis experienceMicrosoft Dynamics 365 experience is requiredMicrosoft 365 and Power Platform, Power BI, or SQL proficiencyExperience with data governance, privacy, security, and technology riskApply business analysis, Dynamics 365, workflow design, and stakeholder facilitation skills to strengthen the BAO’s regulatory systems.
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