Technical Operations Director New York/Pune

Lead as the Technical Operations Director across New York and Pune, India. Drive continuous improvement in API’s technology environment and support employee productivity. This senior IT leadership role requires overseeing helpdesk operations and managing hardware and software lifecycle strategies. Your focus will be on enhancing team collaboration across geographical boundaries while ensuring that IT services are responsive to the needs of a growing organization. Your leadership will play a pivotal role in aligning technology initiatives with business objectives. Key Responsibilities:

• Mentor IT operations personnel in two global locations
• Own helpdesk performance metrics with a focus on improvement
• Manage hardware lifecycle processes for end-users
• Ensure Microsoft 365's governance and optimal performance
• Align IT operational strategies with organizational growth

Requirements:

• 15+ years in IT roles, 5 as a senior director
• Experience handling distributed teams globally
• Advanced knowledge of ITSM platforms and reporting
• Proven track record in budget management and vendor relations
• Familiarity with security protocols and compliance requirements

Steer the IT operations landscape with your strategic vision and enhance service quality across teams. #J-18808-Ljbffr