Industrial Refrigeration Service Manager

Service ManagerLead service delivery, customer relationships, and team performance.
LOCATION4403 - 68th Avenue NW
Edmonton, AB T6B 2N2
REPORTS TOOperations Manager
TEAMRefrigeration Mechanics and Leads,
Coordinators, and Administrators
BUSINESSAfter Market Service
Who you areAre you looking for a place to shine? Startec has an exciting opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding team of Everyday Mavericks through a transformational period.
Startec has always delivered more than technical services. We are expert partners who collaborate with clients to deliver strategic advice, planned maintenance, repairs, rebuilding, optimization and replacement services. You will help the team balance the need for growth with exemplary customer care over many years.
You’ll be joining a full-service engineering and equipment solutions partner with a collaborative culture, a commitment to excellence, a can-do attitude and an entrepreneurial spirit. We need a leader who embodies the culture and develops their team and systems to do the same.
What you bringRequired Credentials And Technical Experience
Red Seal Journeyperson Refrigeration Mechanic certification
Experience with ammonia or propane refrigeration
Leadership and business skills
Strong leadership, team management, communication, and interpersonal skills
Proven managerial experience, preferably with regional or multi-site responsibilities
Excellent knowledge of business operations and processes
Financial acumen and budgeting skills
Willingness to travel within the region as required
An asset:
3-5 years of sales experience.
Why Startec Thermal and ProcessFounded in 1976, Startec is one of the most trusted names in fit-for-purpose thermal and process solutions. With a team of over 300, we offer full asset lifecycle services, including: upfront system engineering and design, equipment fabrication, maintenance, repair and optimization to organizations across North America.
We serve as specialist partners expanding the expertise and capacity of industrial operators, new project development teams, engineering firms, and equipment manufacturers.
Sectors of focus include oil & gas, renewable energy, mining, industrial gases, petrochemicals, data centers, food and beverage, cold storage, and recreational ice facilities.
What you’ll be responsible forBusiness Operations & Systems40%Day-to-Day OperationsLead Refrigeration Mechanics and collaborate with the service coordinator. Improve service quality and customer satisfaction. Allocate resources effectively and oversee vehicle fleet maintenance. Manage service quality, technician performance, and training requirements.
Invoicing and Billing ManagementEnsure accurate and timely invoicing and billing. Resolve discrepancies and customer issues with sales, customer service, and finance. Implement process improvements.
Customer Service & Experience30%Customer RelationsEngage in trade shows and seminars. Collaborate with Sales to secure contracts and build relationships. Assist customers, review feedback trends, and maintain service standards.
Customer EscalationsHandle and document customer complaints, recommend compensation, and explore service expansion opportunities.
People & Culture Management20%Team LeadershipAlign staffing with budget and maintain Startec culture. Promote a collaborative environment and optimize non-billable hours.
Performance ManagementEvaluate mechanics' performance, set improvement goals, and provide resources. Recognize achievements, address underperformance with PIPs, and support employee development and retention.
Compliance & Internal Controls10%ComplianceMonitor internal controls, ensure regulatory and safety compliance, and manage adherence to policies. Mediate or esc...
Technical LeadershipStay informed on industry regulations and guide service teams to align with best practices.
We offer competitive wages, training, flexible, dynamic, and exciting work environment.
#J-18808-Ljbffr