Air Canada Airport Service Operations Manager

Shape Air Canada's terminal experience through customer service leadership, incident response, and operational coordination across check-in and boarding areas. Shifts include weekends and holidays.

As Airport Operations Manager - Terminal, you will lead airport activities that help deliver safe, efficient passenger service. You will empower IAMAW and Unifor employees, foster responsibility, and reinforce Air Canada's warm hospitality. The role includes collaboration with departments and suppliers, audits, emergency response, and corrective action when performance or service requirements need attention.

Key Responsibilities:

• Represent Air Canada's customer service vision
• Empower personnel to use judgment appropriately
• Manage customer service during delays and cancellations
• Promote proactive safety reporting through AQD
• Collaborate with departments, suppliers, and operational managers

Requirements:

• Post-secondary diploma or equivalent operational background
• At least two years leading teams
• Customer orientation and high-quality service commitment
• Ability to walk long distances frequently
• Airport operations knowledge considered an asset

Use customer-focused leadership, emergency readiness, and airport operations expertise to support safe Air Canada passenger journeys.

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