Receptionist and Customer Care

JOB TITLE: Reception and Customer Care

LOCATION: Sherwood Park T8A 4E3, AB

EMPLOYMENT STATUS: Full Time or Part Time

HOURS OF WORK: Clinic Hours

COMPENSATION: $25 - $30/hr based on experience

ABOUT BIOS

Bios Wellness Clinics' multi-disciplinary approach is aimed at redefining excellence in care through innovative technologies. Our mission is to provide cutting-edge treatments in medical aesthetics and complementary & alternative medicine to enhance the well-being of our patients.

WHY

At Bios Wellness Clinics, we are committed to innovation and excellence in medical aesthetics and wellness. Our team members are equipped with cutting-edge tools, ongoing professional development opportunities, and a collaborative environment where creativity and collaboration are valued. By joining Bios, you'll thrive in a forward-thinking organization that emphasizes both your personal growth and the delivery of exceptional patient care, setting us apart in the industry.

JOB SUMMARY

As the Reception and Customer Care Specialist at Bios Wellness Clinic, you will serve as the welcoming face of our clinic, providing exceptional client service and support. You will manage client appointments, address inquiries, and ensure a seamless experience by effectively communicating our services and products. Your role involves collaborating with the team and enhancing client satisfaction through thoughtful, client-centered interactions in a dynamic medical aesthetics environment.

KEY RESPONSIBILITIES

Client Interaction and Communication

• Deliver a friendly, welcoming, and professional first impression to all visitors.
• Handle incoming calls and emails, providing accurate information about services, appointments, and promotions.
• Effectively communicate complex service offerings and skincare information to clients in an understandable manner.

Appointment Management

• Schedule, confirm, and manage client appointments using the clinic's booking system.
• Coordinate with aestheticians and other staff to optimize appointment scheduling.
• Resolve scheduling conflicts and accommodate clients' needs efficiently.

Customer Care

• Listen actively to client concerns and resolve issues promptly and courteously.
• Provide clients with necessary pre-appointment instructions and post-care guidance as needed.
• Ensure client confidentiality and handle sensitive information with discretion and professionalism.

Administrative Support

• Maintain an organized and tidy reception area to promote a professional environment.
• Manage client records and update information regularly in compliance with clinic protocols.
• Assist with inventory of office supplies and inform the manager of any necessary orders.

Problem-Solving and Time-Management

• Identify client issues and concerns proactively and offer effective solutions or escalate as needed.
• Prioritize daily tasks effectively to ensure smooth flow of clinic operations and timely client services.
• Manage high volumes of inquiries and appointments while maintaining a high standard of customer service.

Sales and Upselling

• Recognize opportunities to inform clients about new services, promotions, or products that may benefit their skincare goals.
• Promote relevant skincare products and services based on individualized client needs to enhance their clinic experience.

Team Collaboration

• Work closely with aestheticians and other staff to ensure smooth operations and excellent client care.
• Participate in staff meetings and training sessions to stay informed about clinic updates and new services.
• Contribute to a positive team culture and support colleagues in delivering exceptional service.

All other related reasonable duties and responsibilities.

QUALIFICATIONS

• Education: Certifications in customer service or administration. Medical Office Assistant (MOA) preferred.
• Experience: Minimum of 5 years of experience in a reception or customer service role, preferably in a medical clinical setting.
• Technical Skills: Proficient in Microsoft Office Suite and experience with appointment scheduling software. Experience with Zenoti is considered an asset.
• Interpersonal Skills: Strong communication and interpersonal skills with a customer-oriented attitude.
• Attention to Detail: High level of accuracy and attention to detail in all tasks.
• Adaptability: Ability to manage multiple tasks efficiently and adapt to a fast-paced environment.
• Enthusiasm for the field of medical aesthetics and skincare.

Job Types: Full-time, Part-time, Permanent

Pay: $25.00-$30.00 per hour

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Sherwood Park, AB T8A 4E3: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Front desk: 3 years (required)

Work Location: In person