Full-Time Desktop Support Specialist Toronto

Join Amica as a Desktop Support Specialist in downtown Toronto, providing hands-on Tier 2 and 3 tech support. Enjoy a hybrid work model, competitive compensation, and a focus on excellent customer service. This full-time, 6-month contract role requires in-office work three days a week. You'll support Microsoft 365, Windows devices, and various enterprise applications for employees across Canada. Your expertise in troubleshooting and device management will ensure a smooth technology experience within the company. Key Responsibilities:

• Provide Tier 2 and Tier 3 technical support to all employees
• Resolve hardware and software issues on various devices
• Support Microsoft 365 applications and identity management
• Configure and manage endpoint devices with Intune
• Document incidents, service requests, and improvements

Requirements:

• Bachelor’s degree in IT or equivalent experience
• Minimum of 3 years in desktop or technical support
• Strong experience with Windows 10/11 and Microsoft 365
• Knowledge of networking fundamentals and device security
• Ability to communicate complex tech concepts clearly

Bring your technical skills and customer service focus to Amica and help enrich lives through exceptional support. #J-18808-Ljbffr