Customer Success Manager Hubspot

HubSpot, virtual onboarding, and customer advocacy shape this Minga Customer Success Manager role, offered remotely on the east coast or hybrid in Kelowna, BC. Help schools realize product value.You will build lasting customer relationships while supporting implementation, training, product feedback, and account retention. Minga seeks primarily a senior-level CSM, with intermediate candidates considered when they bring relevant experience and potential. This role partners across sales, product, marketing, and support to coordinate customer priorities.Key Responsibilities:
Build and maintain strong customer relationshipsProvide one-to-one virtual onboarding and ongoing supportCollect feedback and influence product improvementsReport customer insights and usage trends internallyCoordinate cross-functional teams around customer prioritiesRequirements:
Three or more years of relevant customer success experienceExperience with one-to-one virtual onboarding and supportExperience using a CRM, including HubSpotStrong problem-solving and multitasking abilitiesAttention to detail and a proactive improvement mindsetUse HubSpot, virtual support, and customer advocacy skills to strengthen Minga’s customer experience and product feedback process.
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