Global Ratings And Reviews Manager

Lululemon

Lead global ratings and reviews at lululemon, shaping trusted digital discovery through ecommerce strategy, governance, and product partnerships. This hybrid role requires onsite collaboration at least four days weekly.As Global Ratings and Reviews Manager, you will own an end-to-end capability within lululemon’s Global Search and Discovery team. You will guide collection, moderation, syndication, and activation across markets while supporting product discovery, guest confidence, and conversion. The work connects Product, Technology, Organic Search, Loyalty, Legal, Merchandising, and Digital teams.Key Responsibilities:
Own global ratings and reviews strategy, roadmap, and performanceDefine review data requirements for AI-powered discovery and commerceEstablish governance standards for quality, authenticity, and complianceManage third-party platforms, vendors, and review ecosystem operationsTurn review data into actionable cross-functional product insightsRequirements:
Bachelor’s degree or equivalent demonstrated expertise in related disciplinesProven ecommerce or digital ratings and reviews program experienceUnderstanding of collection, moderation, and syndication approachesHands-on Bazaarvoice or equivalent platform and vendor management experienceStrong product, systems, data, and cross-functional collaboration skillsShape lululemon’s global review strategy with governance, platform expertise, and insight-led digital discovery leadership.
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