Customer Service Coordinator

Stacey Danley at Aplin is excited to partner with our client, an award-winning construction company, to find a skilled Customer Service Coordinator. Located on the south side of Winnipeg, this role is a great fit for an administrative professional looking for their next opportunity.

This is a full-time permanent Monday to Friday position. Office hours are 8am-4:30pm.

Benefits and Perks

• Starting salary of $50-55K, depending on experience
• Comprehensive benefits
• A casual and fun office culture

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email
• Coordinate appointments and schedules between customers and external vendors
• Deliver a positive and memorable customer experience at every interaction
• Provide exceptional customer service while resolving inquiries and concerns
• Collaborate with internal departments to ensure seamless communication and service delivery
• Maintain accurate records and support administrative processes

Qualifications

• Minimum 2 years of customer service experience
• Excellent verbal and written communication skills
• Professional, positive, and customer-focused approach
• Ability to manage multiple priorities and navigate several computer programs simultaneously
• Strong conflict resolution and problem-solving abilities
• Comfortable handling sensitive or challenging customer situations with professionalism
• Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
• Ability to work both independently and collaboratively within a team environment
• Experience or knowledge of residential construction is considered an asset but is not required

What Will Make You Successful

• Exceptional attention to detail
• Strong organizational and time management skills
• Positive, outgoing personality with a natural ability to build relationships
• Self-motivated and proactive approach to work
• Ability to adapt in a dynamic environment while maintaining a high level of customer service

If you are looking for an opportunity where you can make a meaningful impact while utilizing your administrative and customer service expertise, we would love to hear from you.

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.