Ticket Operations Manager

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Ticket Operations Manager plays a critical role in delivering a seamless ticketing experience across professional hockey, concerts, and live events. This role is responsible for the day-to-day management and optimization of ticket operations, including inventory management, ticket system administration, event builds, reporting, and customer experience execution. Working closely with Ticketing, Marketing, Finance, Analytics, Venue Operations, and external partners, this role helps ensure events are properly built, accurately managed, and operationally successful from initial on-sale through event-day execution. This is a highly detail-oriented and fast-paced role for someone who thrives behind the scenes of live events, balancing technical expertise, problem-solving, and operational execution to support both revenue growth and fan experience.

This role pays an annual salary of $65,000-$75,000 CAD.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until August 14, 2026.

About The Venue

The new

TD Coliseum will be the centerpiece of a premier music, sports, and live entertainment destination in Southwestern Ontario, delivering a premium event and hospitality experience for all. Boasting 18,000 seats, state-of-the-art technology, and unparalleled programming expertise, the new Hamilton Arena is set to become a more competitive player in attracting the world's leading touring artists. The reimagined arena will have exceptional features that will provide countless memories for attendees.

Responsibilities

• Oversee day-to-day ticket operations for professional hockey, concerts, and live events
• Manage ticket inventory, holds, internal requests, and complimentary ticket processes
• Ensure accurate event builds, seat manifests, and product setup within ticketing platforms
• Support a seamless customer purchase experience across all ticketing channels
• Assist in the development and execution of ticket inventory strategies and pricing structures
• Manage ticket manifests, seating configurations, and inventory allocation across events
• Support financial settlement processes and reconciliation related to ticket sales
• Ensure accurate inventory control and compliance with ticketing policies and restrictions
• Coordinate operational ticketing setup for events, including event builds, pricing updates, and operational testing
• Support event-day ticket operations and troubleshoot real-time issues as they arise
• Collaborate with Marketing and Sales teams to support ticketing promotions and campaign execution
• Assist with operational readiness for high-demand on-sales and major events
• Create and distribute daily, weekly, and monthly ticketing reports
• Monitor ticket sales performance and identify opportunities for operational and revenue optimization
• Support database management and CRM integrations to improve reporting and efficiency
• Maintain accurate ticketing records and operational documentation
• Support scanner programming, credential setup, and access control operations
• Coordinate with Venue Operations, Security, and Guest Services teams to ensure smooth event entry processes
• Assist in resolving ticketing and access-related issues on event days
• Help maintain compliance with venue and ticketing operational standards
• Serve as a key departmental contact for ticketing system administration and functionality
• Support the ongoing management and optimization of ticketing platforms and tools
• Monitor system operations on both event and non-event days to ensure performance and accuracy
• Assist with troubleshooting technical issues and implementing operational improvements

Qualifications

• Post-secondary education in Business, Sports Management, Event Management, or a related field, or equivalent experience
• 3–5 years of experience in ticket operations, ticketing systems, or live event operations
• Experience within sports, entertainment, or live events is strongly preferred
• Experience working with Ticketmaster platforms including Archtics, TM1, Host, and Account Manager is an asset
• Strong organizational skills with exceptional attention to detail
• Highly analytical with the ability to interpret ticketing and sales data
• Strong problem-solving abilities in fast-paced, live-event environments
• Excellent communication and relationship-building skills
• Ability to manage multiple priorities and deadlines simultaneously
• Comfortable working evenings, weekends, and event-based schedules as required
• Proficiency with CRM systems, ticketing software, and Microsoft Office Suite
• Availability to work evenings, weekends, and event days as required
• Fast-paced environment requiring adaptability and quick decision-making
• Ability to lift heavy objects as required for operational needs

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.