Personal Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

POSITION SUMMARY

At The Salvation Army Meighen Health Centre, the Personal Support Worker is accountable to the Charge Nurse (RPN) and/or Nurse Designate (RN) to provide excellent personal care to residents. Primary functions include providing care according to the established resident care plan including all components of activities of daily living and supporting participation in recreational and therapeutic activities.

The Personal Support Worker is required to perform their duties in a manner consistent with the Salvation Army Meighen Health Centre’s core values, ensure resident safety, and demonstrate customer service excellence while responsible for planning, implementation and evaluation of programs and services provided to the residents.

SPECIFIC RESPONSIBILITIES

General Strategy

• Provides personal care in accordance with established policy, procedures, ministry regulations, physician’s orders, the resident plan of care and within the scope of practice of a PSW.

• Contributes to and follows the plan of care to meet residents’ assessed need.

• Responsible for maintaining accurate and complete records of personal care delivered.

• Demonstrates a professional working knowledge of all equipment used in the delivery of nursing care.

• Seeks direction from the RPN and/or RN when resident need exceeds experience or scope of practice

• Observes, reports, documents on POC and follows care plans as directed by the RN and/or RPN.

• Assists in maintaining a safe environment for residents

• PSW assignments will be decided and changed based on the RN/RPN’s decision in the home areas

Essential Duties

(1) Bathing/Showering

• assists or shaves resident

• provides mouth care

• assists with dressing or undressing

• provides hair and nail care,

• provides a safe and comfortable environment and ensures privacy

• Follows established procedures and routines for bathing/showering

(2) Toileting

• responds promptly to requests for toileting or change of incontinence products to prevent skin breakdown

• provides thorough peri care following elimination of urine or feces

• follows toileting schedule as per care plan

(3) Nutrition

• records intake of each meal

• feeds as necessary considering resident’s preferences and diet restrictions

• provides a safe and pleasant dining experience

• Follows proper diet protocols as per resident’s care plan.

(4) Transfers

• Transfers safely according to care plan, flow sheet and bedside logo instructions

• Ensures the use of safe techniques when using all lifts as per care plan.

• maintains proper body alignment of resident while in bed or chair.

• Positions residents according to procedure and care plan

Leadership

• Promotes positive work environment and teamwork by following the Meighen Health Centre’s policies and procedures

• Puts residents’ needs first

Financial Accountability

• Ensures appropriate utilization of all supplies and equipment.

• Utilizes assigned equipment and supplies appropriately as per policies and procedures.

Human Resources

• Participates in an effective orientation, and performance management process in accordance with The Salvation Army Meighen Health Centre’s standards for all employees within the nursing department.

• Identifies nursing department learning needs and communicates to leadership within the home

• Models positive working relationships with the management, co-workers, and union

• Actively participates in the annual educational program for the nursing department

• Demonstrates relevant understanding of and compliance with legislative knowledge of the Employment Standards Act, Human Rights Act, collective agreement and MLTC Act as it applies to the nursing direct care staff.

Health and Safety

• Demonstrates understanding of, and compliance with, workers’ responsibilities under the Occupational Health and Safety Act and Regulations, WSIB policy and Meighen Health Centre’s Health and Safety plans, policies, and procedures

• Attends Health and Safety in-services and takes action to address unsafe conditions and/or procedures, to ensure a healthy and safe work environment

• Advises supervisor or designate immediately of all staff incidents that may result in an Occupational Accident Claim, any concerns with the physical plant, incidents or injuries and completes required reports

• Follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, co-workers, and residents

• Wears personal protective equipment as designated

• Maintains a clean, safe environment for residents utilizing infection control principles

• Maintains a sound working knowledge of their roles and responsibilities during all emergency situations when working different shifts.

Community Relations

• Promotes a positive working environment with the service providers working with MHC

• Establishes and maintains positive communication between the MHC and the community.

Family and Resident Relations

• Contributes to positive customer service with residents and families in day-to-day work

• Deals tactfully and courteously with residents, resident’s family, visitors, and staff in a positive manner

• Establishes and sustains care in a manner that is resident centred and fosters evidence based best practice.

Quality Management

• Participates in all aspects of the Quality and Risk management program as it pertains to nursing

• Ensures the collection of clinical indicators within timeline on a monthly basis as assigned

• Contributes to the development of recommendations for corrective action

• Maintains personal accountability for completion of monthly audits as assigned

• Follows established job routines for all personal support workers daily

• Effectively participates in conferences with the interdisciplinary team providing care to the residents

• Ensures that care provided is documented as required in a timely manner using POC

Ministry of Health Compliance

• Fosters good working relationships with relevant persons within the Ministry of Health and Long-Term Care (MLTC)

• Knows and interprets MLTC legislation, regulation, and process

• Maintains effective liaison with consultants and physicians

• Ensures that systems and processes are in place to achieve and sustain compliance

• Understands all components of related legislation for staff, residents, and families.

• Complete the annual mandatory education as required

QUALIFICATIONS

Education & Experience

• Must possess certification as a Personal Support Worker through a recognized College or educational institution

• Must possess a current and valid CPR certificate

• Demonstrated experience in a long-term care setting

• Proficiency in interpersonal communication skills, both written and verbal

• Excellent written and verbal communications skills in English

• Working knowledge of Microsoft Office - Word, Outlook, and Excel; internet use and healthcare software - e.g. Point Click Care - is required

• Ability to use computerized scheduling programs would be an asset

Competencies

• Knowledge of current quality improvement and risk management concepts and approaches with special emphasis on the prevention of falls and least restraint policies

• Deal tactfully and courteously with residents, resident’s families, visitors and staff in a positive manner

• Demonstrate a high level of integrity, sound judgment and ability to maintain confidentiality

• Ability to follow direction and work in a team environment

• Willingness to work flexible hours, including evenings and weekends

Vulnerable Sector Check: an original copy of a current Vulnerable Sector Check (VSC) that is less than six (6) months old is required by your start date, and the results of the check must be acceptable to The Salvation Army in its sole discretion. The cost of the VSC is borne by the employee.

Tuberculosis testing: all employees must provide medical proof that they have been tested for TB in the last two (2) years and the results of that testing must be acceptable to The Salvation Army at its sole discretion.

Compensation: Please note that this job falls under a collective agreement. Effective October 8, 2025, the hourly rate for the PSW position is set at $26.85, and wage increments are provided based on collective agreement language.

Compensation

The target hiring range for this position is $26.85 to $28.34 with a maximum of $29.82.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email View email address on ca.workus.org if you have a need for any accommodation and we will be pleased to discuss this with you.