Specialist, Designated Beauty Advisor (DBA) - Chantecaille

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Specialist, Designated Beauty Advisor 

The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also responsible for the achievement of the sales target of their assigned brand.  

Specific responsibilities include (but are not limited to) the following: 
Consistently deliver extraordinary service to all customers 

Exceed all sales and service personal goals and targets 

Exceed all sales and service brand goals and targets 

Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients 

Share expert level of product knowledge with entire store selling team 

Maintain solid relationships with buyer, vendor, and selling manager 

Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis 

Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars 

Perform floor recovery, visual merchandising, price change, and related sales support tasks 

Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc 

Resolve all customer service issues and partner with selling management on any issues outside of guidelines 

Comply with all Health & Safety policies and requirements 

Ensure compliance with privacy policies, regulations, and cyber security measures 

Perform other duties, as assigned 

The ideal candidate: 
High school diploma 

Proven ability to exceed sales targets 

Highly collaborative; working with and through others in a team-oriented environment 

Able to work in a fast-paced environment that require a high degree of multi-tasking with minimal supervision 

Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays 

Minimum of two or more years’ experience in a commission-based sales environment 

Prior retail sales experience as a product specialist in a luxury environment preferred 

Entrepreneurial, competitive, self-confident, and self-motivated 

Fully bilingual in French and English 

The measures of success: 
Contribution to financial objectives

Individual objectives linked to the achievement of department goals 

Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$18.25 - $29.25 / 18,25$ - 29,25$ (per hour / de l’heure)

This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.