Field Operations Service Leader

Lead field service operations for Securitas Technology Canada through hands-on leadership, technician coaching, and safety-focused execution across customer accounts.The Field Operations Leader provides daily direction to Service Technicians while coordinating service delivery and administrative work. This position supports billing, productivity, backlog, and inspection KPIs through scheduling, reporting, and accountability. Success requires electronic security experience, customer focus, and strong organization.Key Responsibilities:
Coach, mentor, and support Service Technicians in the fieldCoordinate technician scheduling with Dispatch and customersMaintain service backlog, inspections, inventory, and equipment availabilityProcess service tickets and billing accurately and promptlyEnforce technical standards, safety procedures, and quality requirementsRequirements:
DEP/DEC in electronic security, electronics, or related technical fieldMinimum five years of electronic security or field installation experienceHands-on knowledge of CCTV, intrusion, and access systemsExperience coaching, leading, or supervising technicians preferredValid driver’s license and district travel availabilityBring technical security expertise, operational discipline, and people leadership to Securitas Technology Canada’s service organization.
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