Automotive Customer Service Advisor

Job Responsibility:

Andy's Tire Shop and Coast Tire are seeking a full time Customer Service Representative for our Coast Tire, New Glasgow location.

**Tire and Auto experience an asset

Applicants must currently be living in Nova Scotia.

The Customer Service Representative (CSR) works closely with the Branch Manager to keep operations running seamlessly. The CSR is responsible for the full customer service experience.

The CSR is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The CSR strives to be a product knowledge expert ensuring the business provides each customer with a personalized service experience.

Key Accountabilities

• Provide a high level of customer service in line with our company goals.
• Provide product knowledge information to customers in a confident and friendly manner.
• Provide detailed pricing terms and prepare and present customer quotations.
• Present customer feedback to store management team on an ongoing basis.
• Sell within company product lines and margin structure.
• Follow the training provided and mentor fellow teammates to foster a learning environment.
• Maintain a high level of cleanliness to represent a positive company image.
• Establish and maintain effective relationships with customers via email, phone, and in-person.
• Follow-up on all appointments, such as service reminders, or missed appointments.
• Keep customer information and records up-to-date.

Requirements

• Experience in customer service.
• Experience in, or passion for the automotive industry.
• Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
• Excellent verbal, written communication and influencing skills.
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced working environment.
• Experience with ERP, CRM, or data management systems.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.

Job Types: Full-time, Permanent

All new hires are required to have a clear criminal background.

Job Types: Full-time, Permanent

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (required)
• automotive service advisor: 2 years (required)

Licence/Certification:

• New Glasgow Area Home Address (required)

Work Location: In person