Growth Operations Manager

Growth Operations ManagerMontreal, Canada.The bright side of mortgagesnesto is Canada’s leading digital residential mortgage lender, offering Canadians the lowest rates from the get-go — with total transparency and no haggling.
About UsAs Canada's pioneer in online mortgage lending, nesto is transforming the way Canadians finance their homes. Our mission is to offer a positive, empowering, and transparent property financing experience, simplified from start to finish.
Borrowers benefit from rates that are often lower than those offered by the big banks, along with an exceptional end-to-end mortgage experience powered by best-in-class AI technology. Fast, simple, and fully digital, nesto has been recognized as
CLA Lender of the Year
for three consecutive years. That's the bright side of mortgages.
Nesto Group is Canada's leading provider of mortgage technology and financing solutions, with more than CAD $80 billion in residential and commercial mortgages under administration. Trusted by many of the country's leading financial institutions, we combine over 50 years of mortgage expertise with proprietary cloud and AI technology to transform the future of lending.
Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential lending, the broker channel, and multi-family commercial lending. Recognized as one of
Deloitte's Fast 50
companies for three consecutive years, we continue to push the industry forward through innovation, technology, and customer-focused solutions.
Operating through our family of brands—
CMLS
,
nesto
, and
Nesto Cloud
—our mission is to build Canada's mortgage ecosystem of the future and create a true Canadian champion in lending technology and financial services.
Learn more at:
At nesto, we're passionate about challenging the status quo and building a better mortgage experience and saving money on their mortgages for Canadians. We foster a culture of collaboration, transparency, and creativity where every team member is empowered to take ownership, make an impact, and grow. If you're looking to solve meaningful problems alongside ambitious, supportive teammates, you'll feel right at home here.
About the RoleGrowth Operations drives the rapid scaling of our business operations and delivers complex, high-value, organization-wide projects. In this role, you will achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact cross-functional projects.
A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills required to wield influence to win challenging business cases and l ead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower is what gets challenging projects to the finish line.
You will be challenged on a day to day basis, your assignments and priorities may change regularly, and this role comes with high visibility that matches the high exp ectations. If this notion is energizing and motivating, you’re in the right spot!
Your responsibilities:
Embed yourself in one of our core business functions and become its leader’s key partner in generating growth and value
Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
Develop impactful and action oriented data reporting to support better decisioning
Help generate and prioritize a growth roadmap and interface with our Product and Technology teams
Deliver large scale projects to level up the business function from scoping, to implementation, to change management
Deliver transformational cross-company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners
Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
Overcome complexity, ambiguity and obstacles to drive towards value and delivery
Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
Own the success of key enterprise level software: get the most of its implementation and use across the company
Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function
Your Basic Qualifications:
3-6 years experience in management consulting or hands-on operational role in a start-up
Highly analytical, master of structuring ideas and data into spreadsheets with an ability to quantify complex ideas into clear and compelling business cases
Ability to prioritize effectively with strong organizational skills, wise stakeholder management, time management and comfort operating in ambiguity
Strong communicator in order to enact change across a growing organization, effectively present your ideas for change, and be a trusted face to represent nesto group with senior partners
Process-oriented ethos, bringing solutions to problems that deliver today and at scale
A curio us mind to explore bold ideas, new technology and innovate smartly
Other Qualifications:Requirement: Work from Toronto office 2+ days per week
Strong asset: Willingness to travel occasionally to support projects across our major offices in Montreal, Calgary and/or Vancouver.
Nice to have: Mortgage or financial sector experience
Nice to have: Fluency in French
Why You'll Love Working HereWe believe great people do their best work when they're supported professionally, personally, and financially. That's why we offer a comprehensive rewards package designed to help you thrive at every stage of your career.
Competitive RewardsCompetitive compensation, performance incentives (where applicable), and recognition for your contributions.
Health & WellnessComprehensive medical, dental, and vision coverage, Health & Wellness Spending Accounts (where applicable), telemedicine, Employee Assistance Programs, and mental health support for you and your family.
Time to RechargeGenerous vacation (4 weeks), floater days, and statutory holidays to help you recharge.
Planning for the FutureRRSP matching to support your long-term financial wellbeing.
Family SupportEnhanced maternity and parental leave top-up programs.
Learning & GrowthEducation assistance, mentorship, training, and opportunities to build your career across Nesto Group.
Tools for SuccessModern technology, collaborative teams, and the resources you need to do your best work
Diversity, Equity & InclusionAt Nesto Group, we believe diverse perspectives make us stronger. We are committed to fostering an inclusive workplace where everyone feels respected, supported, and empowered to succeed.
We welcome applications from people of all backgrounds, including Indigenous Peoples (First Nations, Inuit, and Métis), persons with disabilities, members of racialized communities, women, and members of the 2SLGBTQIA+ community.
If you require accommodation during any stage of the recruitment process, we are committed to working with you to meet your needs.
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