Gestionnaire de Cas, Bilingue/Bilingual Caseworker

Cencora seeks a Caseworker for Patient Support & Services in Oakville, Ontario to support reimbursement processes and patient access workflows. The role coordinates benefits documentation, resolves coverage issues, maintains case records, and works with internal and external stakeholders to advance case progression and service continuity.

Responsibilities

• Support timely and accurate handling of coverage-related and reimbursement requests
• Coordinate benefits documentation, case updates, and reimbursement communications
• Resolve routine reimbursement issues and documentation gaps to reduce delays
• Maintain case records and system updates for operational visibility and reporting
• Monitor reimbursement trends and escalation indicators for proactive resolution

Requirements

• High school diploma or GED or equivalent experience
• 2+ years reimbursement support, patient services, or healthcare case coordination experience
• Certification in reimbursement, patient access, or customer support preferred
• Ability to manage documentation and maintain accurate case records
• Strong communication and stakeholder coordination skills