Senior Vendor Manager Digital Authentication

Lead vendor relationships for digital authentication services at CIBC, using contract performance management and stakeholder expertise in a hybrid Toronto setting.As a Senior Vendor Manager, you will support the Contact Centre Risk and Control Governance team. You will manage strategic suppliers, vendor contracts, amendments, performance, financials, and governance. The work includes collaboration across departments, issue resolution, change management, and delivery of vendor services.Key Responsibilities:
Build relationships with core digital authentication service suppliersManage vendor contracts, amendments, performance, and financialsLead regular governance meetings and management reportingResolve issues with vendors and key partnersDrive deliverables and successful change managementRequirements:
At least 5+ years managing strategic suppliersExperience in vendor managementStrong stakeholder and sponsor relationship skillsAbility to analyze data and identify opportunitiesAbility to work hybrid, one to three onsite days weeklyApply vendor governance, contract management, and analytical thinking to support digital authentication services at CIBC in Toronto.
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