Bilingual Client Services Lead
Broadridge Financial Solutions, Inc.
Build trusted financial-services relationships as Broadridge’s Bilingual Client Services Lead in Toronto, using French, English, and analytical problem-solving skills.This hybrid leadership role connects Broadridge with large bank and brokerage clients in Toronto and Montreal. You will understand business needs, coordinate issue resolution, and support product adoption, implementations, and ongoing service improvement. At least five years of bilingual customer-facing experience is required.Key Responsibilities:
Serve as primary contact for large financial-services clientsConduct business reviews and align goals, strategies, and measuresCoordinate inquiries, incidents, releases, and implementation changesDemonstrate tools and offerings to increase feature adoptionAnalyze product usage data and share actionable insightsRequirements:
Five years of bilingual French and English customer-service experienceExperience building trusted client relationships and business partnershipsFinancial-services technology and product experienceUnderstanding of Canadian taxation and various tax slipsCanadian Securities Course and Bachelor’s degree or equivalentApply client relationship, bilingual communication, and analytical skills to support Broadridge clients, product adoption, and service improvement.
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Serve as primary contact for large financial-services clientsConduct business reviews and align goals, strategies, and measuresCoordinate inquiries, incidents, releases, and implementation changesDemonstrate tools and offerings to increase feature adoptionAnalyze product usage data and share actionable insightsRequirements:
Five years of bilingual French and English customer-service experienceExperience building trusted client relationships and business partnershipsFinancial-services technology and product experienceUnderstanding of Canadian taxation and various tax slipsCanadian Securities Course and Bachelor’s degree or equivalentApply client relationship, bilingual communication, and analytical skills to support Broadridge clients, product adoption, and service improvement.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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