Airport Operations Transformation Manager

Transform airport operations through integrated planning, Lean principles, and data-driven decisions at Toronto Pearson. This position advances efficiency, resilience, and capacity.As Manager, Operational Modernization, you will lead a portfolio supporting the multi-year modernization roadmap. You will work with operational leaders, corporate partners, readiness teams, and external stakeholders. The position focuses on operating plans, scenario-based planning, constraints, capacity risks, service impacts, and practical mitigation strategies across complex airport functions.Key Responsibilities:
Lead cross-functional continuous improvement and modernization initiativesDevelop integrated, scenario-based airport operating plansIdentify capacity risks and recommend mitigation strategiesPromote Lean principles, innovation, and operational excellenceEngage airlines, vendors, agencies, and research partnersRequirements:
Demonstrated success delivering transformation or continuous improvement initiativesKnowledge of terminal, airfield, baggage, and security operationsKnowledge of forecasting, resource modelling, and capacity enablementStrong written, verbal, presentation, and change communication skillsBachelor’s degree or equivalent education and relevant experienceUse airport transformation, integrated capacity planning, and operational excellence expertise to improve Toronto Pearson’s performance and service standards.
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