Servicenow Business Systems Analyst
Redpath
ServiceNow administration and business analysis define this IT role, supporting efficient systems across core organizational functions and processes.The IT Business Analyst supports planning, design, development, and platform operations. You will analyze requirements, provide user support, and improve ServiceNow capabilities. Communication, analytical thinking, and problem-solving skills help align solutions with business objectives.Key Responsibilities:
Support planning, design, testing, and deployment of ServiceNow solutionsAdminister users, roles, permissions, workflows, forms, and catalogsAnalyze support trends, ticket volumes, and user feedbackMaintain dashboards, KPIs, reports, and knowledge articlesFollow ITIL, change management, security, and governance standardsRequirements:
College diploma or university degree in a related disciplineThree or more years of ServiceNow administration, configuration, or supportServiceNow ITSM module and platform administration experienceKnowledge of ITIL processes and service management practicesExcellent English communication, analytical, and problem-solving skillsApply ServiceNow administration, business analysis, and ITIL knowledge to strengthen platform support, governance, and business systems.
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Support planning, design, testing, and deployment of ServiceNow solutionsAdminister users, roles, permissions, workflows, forms, and catalogsAnalyze support trends, ticket volumes, and user feedbackMaintain dashboards, KPIs, reports, and knowledge articlesFollow ITIL, change management, security, and governance standardsRequirements:
College diploma or university degree in a related disciplineThree or more years of ServiceNow administration, configuration, or supportServiceNow ITSM module and platform administration experienceKnowledge of ITIL processes and service management practicesExcellent English communication, analytical, and problem-solving skillsApply ServiceNow administration, business analysis, and ITIL knowledge to strengthen platform support, governance, and business systems.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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