Multi Site General Manager

The Multi-Site General Manager is a senior operational leader responsible for the overall performance, compliance, and client satisfaction of a diverse portfolio of Aramark accounts across Kamloops and area. This role provides hands-on leadership across business dining, higher education and healthcare sites. The Multi Site GM ensures consistent execution of Aramark programs and processes, strong financial performance, and high-quality service delivery, while developing site leaders and acting as a key partner to both clients and district leadership.

Job Responsibilities

Operational Leadership
•    Provide senior leadership and oversight across all assigned locations, ensuring safe, efficient, and consistent service delivery
•    Set clear expectations for operational standards while supporting site teams with hands-on leadership and coaching
•    Conduct regular site visits, audits, and performance reviews to ensure contract compliance and service consistency

Aramark Programs & Process Compliance
•    Ensure full adherence to all Aramark programs, policies, and operating standards
•    Ensure compliance with food safety and sanitation programs, health and safety requirements, purchasing standards, and brand standards
•    Hold site leaders accountable for accurate execution of Aramark systems, reporting, and controls
•    Identify gaps in compliance or execution and implement corrective action plans as required

Client Partnership & Retention
•    Serve as a senior point of contact for key clients, building trust through responsiveness, consistency, and results
•    Support and lead CBRs, QBRs, audits, and renewal discussions
•    Proactively identify risks, opportunities, and service enhancements to strengthen client relationships and retention

Financial Accountability
•    Own financial performance across the portfolio, including revenue growth, labour management, food cost control, and contribution targets
•    Review and analyze financial statements, forecasts, and variance reports and ensure timely corrective actions
•    Partner with Finance and site leaders to ensure disciplined financial execution and sustainable results

People Leadership & Development
•    Lead, coach, and develop a multi-site management team, building bench strength and succession plans
•    Ensure consistent performance management, engagement, and accountability across all locations
•    Support talent development and internal promotion through structured coaching and feedback

Safety & Risk Management
•    Champion a safety-first culture across all sites
•    Ensure compliance with all client, provincial, and Aramark safety standards and reporting requirements
•    Address incidents, risks, and audit findings promptly and effectively

District Support
•    Act as a delegate for the District Manager when required
•    Support mobilizations, renovations, and operational transitions
•    Contribute to district initiatives related to growth, compliance, people development, and operational excellence

Qualifications

•    Post-secondary education in Hospitality Management, Business Administration, or a related field (preferred)
•    Five or more years of senior management experience in food service, hospitality, or multi-site operations
•    Proven experience managing multiple locations/services and leading large, diverse teams
•    Strong financial acumen with experience managing P&Ls and complex operating environments
•    Demonstrated ability to enforce standards while maintaining positive, productive relationships
•    Advanced food safety certification or ability to obtain
•    Strong computer literacy including Excel, PowerPoint, and Word
•    Valid driver’s license and ability to travel locally and seasonally

Ideal Candidate Profile
•    Confident, disciplined operator who values standards, structure, and accountability
•    Calm and effective in complex, fast-paced environments
•    Detail-oriented with the ability to zoom out strategically when required
•    Trusted leader who can balance client needs, team development, and financial results
•    Comfortable acting as an extension of district leadership

Education

Bachelors preferred

Minimum 10 years experience