Erp Application Support Manager

Lead Acumatica’s application support team while applying ERP troubleshooting expertise to complex customer and partner cases. This position combines people leadership with advanced technical support.As Manager, Application Support, you will coach Support Engineers and oversee daily operations. The work emphasizes case assignment, escalation management, resource planning, customer communication, and cross-functional coordination. You will also monitor performance and support continuous improvement.Key Responsibilities:
Lead, coach, and develop Application Support EngineersOversee case assignment, workload balancing, and escalationsProvide advanced support for complex customer casesCoordinate resolutions with Engineering and Product ManagementImprove support processes, quality, and customer outcomesRequirements:
Bachelor’s degree in technology, business, or related field5+ years supporting or implementing ERP solutions3+ years managing technical or customer-focused teamsStrong troubleshooting, prioritization, and decision-making skillsExcellent communication, coaching, and conflict-resolution capabilitiesBring ERP expertise, team leadership, and customer-focused escalation management to Acumatica’s application support organization.
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