Software Development Support Specialist

Patterson-UTI

Software development and technical automation distinguish this senior Advanced Technical Support Specialist role within NexTier’s MDT organization. Support operates on a 24/7/365 rotation.The position is a technical progression for Support employees who operate beyond standard troubleshooting and configuration. You will retain frontline case ownership while developing diagnostics, integrations, utilities, and automation. Responsibilities include advanced issue reproduction, testing, release practices, and knowledge transfer. The role works with Software Development, Software QA, Engineering, Quality, Production, and broader Support teams while maintaining operational priorities.Key Responsibilities:
Develop reusable Support tools, diagnostic utilities, and configuration aidsUse AI-assisted development tools with validation and documentationFollow coding, source-control, testing, security, QA, and release practicesParticipate in Strike Team troubleshooting and deployment validationMentor Specialists through advanced technical issuesRequirements:
Demonstrated software development and technical automation capabilityAbility to understand, modify, test, and support technical solutionsWorking knowledge of databases, development workflows, and software testingAbility to mentor without formal people-management authorityStrong advanced technical problem-solving capabilityCombine software development, automation, and escalation leadership to strengthen MDT Support performance and reduce unnecessary Software Development escalation.
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