Repair and Maintenance Coordinator

REPAIR AND MAINTENANCE COORDINATOR

Mississauga, ON

BUILD YOUR CAREER AT BLACK & MCDONALD

Black & McDonald is an integrated, multi trade service provider that safely delivers high-quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald's team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Reporting to the Operations Manager, the Repair Coordinator will oversee and administer property repair workflows—logging repair requests, scheduling contractors, monitoring progress, maintaining records, and ensuring timely, high quality completion of repairs while providing clear communication to the client. This includes issuing work orders and purchase orders, coordinating inspections, managing complaints, and supporting compliance and reporting requirements. The position also requires compliance with Black & McDonald codes of conduct, health, safety, and environmental policies, and safe work practices along with any client-specific protocol. Duties and responsibilities include but are not limited to:

• Receive, log, and triage repair requests.
• Issue work orders and monitor contractor performance.
• Solicit quotations and issue purchase orders for the work to be completed.
• Schedule inspections and contractor visits.
• Provide updates throughout the repair process and manage expectations.
• Maintain a maintenance log and track all work/repairs through the work order system (CMMS).
• Submit routine monthly facility inspections and status updates during regular department meetings.
• Ensure a safe working environment and adherence to all relevant health, safety and environmental policies and procedures by all interested parties
• Handle complaints, dissatisfaction cases, and ensure resolutions are documented.
• Ensure standard operating procedures, planned maintenance activities, and any other relevant guidelines are maintained, stored correctly, and strictly adhered to, with suggestions offered to update as appropriate
• Establish and maintain strong, collaborative relationships with vendors and third parties to understand challenges and opportunities, ensure timely exchange of information, and ensure service level requirements are met
• Respond to demand and emergency issues promptly, utilising the computerised building automation system or manual systems where appropriate. Attend to out-of-hours emergencies as required

COMPETENCY REQUIREMENTS

• Maintain a positive attitude and ability to resolve conflicts.
• Maintains a professional demeanor at all times with fellow employees, vendors, sub-contractors and clients
• Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
• Holds self and others accountable
• Ability to approach problems logically, under pressure and seek innovative solutions
• Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
• Understands the needs and perspectives of both internal and external customers
• Promotes teamwork and collaboration
• Values and respects others, encourages and supports diversity
• Ability to work independently with limited supervision

EDUCATION REQUIREMENTS

• Building Environment System certificate or a trade license (BES 1 and/or 2).

WORK EXPERIENCE REQUIREMENTS

• 3 years' experience in building operations, facility or property management, or related trade preferred
• Building Environment System Certificate I and II or a trade license
• Must have a strong knowledge of building electrical, mechanical, HVAC and building structural systems
• Strong excel and computer systems knowledge is an asset
• Experience in coordinating all building services utilizing contractors and in-house staff

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• Demonstrated experience in problem solving abilities and research
• Must maintain a valid driver's license and operational vehicle
• Must obtain and maintain necessary security clearance
• Excellent time management skills, ability to shift priorities on an ad hoc basis and flexibility with working hours
• Excellent trouble shooting and interpersonal skills, combined with the ability to read blue prints and follow verbal and written instructions
• Must obtain security clearance
• Other duties assigned

The expected salary range for this role is between $65,000 - $75,000 per year. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs.

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