Director, Global Banking & Markets (Gbm) Client Chaperone - Toronto, On

Director, Global Banking & Markets (GBM) Client Chaperone – Toronto, ON

Requisition ID: 253121

Purpose

Contributes to the overall success of the Global Banking and Markets (GBM) business globally by ensuring day-to-day onboarding operations as well as strategic plans and initiatives are executed and delivered in support of enhancing the client journey experience and making it easy for clients to do business with GBM. Manages a team who handles client interactions with professionalism, urgency and superior service. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures, and support business goals with a client‑centric approach.

What You’ll Do

Client Relationships

• Single point of contact for clients throughout their relationship lifecycle for all onboarding items pre and post go‑live (including regulatory change requiring re‑papering)
• Manage the coordinated completion of/act as the control point for all onboarding items (requires working with the Credit, KYC, Legal, Operational Set‑Up teams) with a focus on ensuring superior client experience
• Identify inefficiencies prior to commencement of trading to improve the client experience in real‑time and make recommendations to improve processes to continue to enhance the client journey experience

Key Partnerships

• Collaborate with GBM front office teams and senior internal stakeholders (including Credit, KYC, Legal, Operational Set‑Up teams) to support customer needs and deliver business goals
• Build strong working relationships with various teams across Capital Markets and Corporate Banking, who own the client relationships, and hold regular meetings and provide updates to those desks, including desk heads and GBM business managers
• Manage the coordination between internal teams, and ensuring adherence to deadlines, targets and escalations, as required
• Work closely with internal partners including Technology, Client Insights and Analytics, Global Data Operations and others to identify and execute initiatives to streamline processes associated with the client journey experience

What You’ll Bring

• Strong Leadership and Management Skills with 5‑10 years of experience in a similar role
• Experience in Capital Markets, knowledge of FICC, Equities and Prime Services products and in on‑boarding clients
• Experience managing internal relationships with business desks and senior stakeholders
• Ability to lead a multinational team of professionals
• Able to manage and work with external client executives
• Experience in finance industry and a keen interest in financial markets
• Knowledge of derivatives products and regulations required
• Excellent client focus and extensive experience working with clients
• Strong communication and organization skills
• Bachelor of Business Administration or Finance

Work Arrangement

• This position is an onsite role, with the expectation that you will work 5 days a week in the office
• This role will be seated within the Capital Markets trading floor; non‑standard hours are a common occurrence
• Limited travel domestically and internationally may be required

What’s in it for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well‑being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental and social health needs.

Location(s): Canada : Ontario : Toronto

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.