Training And Design Lead

This posting is for a net new position.AI is not used in the recruitment process.Help Build a Canada Without Homelessness
At the Canadian Alliance to End Homelessness (CAEH), we believe homelessness is solvable. We work alongside communities, governments, frontline organizations, and people with lived expertise to help build housing-focused systems that measurably reduce homelessness across Canada.CAEH is evolving. We are a modern social impact organization that combines systems change, advisory services, data, policy, learning, coaching, and innovation to create lasting impact at scale.We are looking for people who are:Outcomes-focusedCollaborative and adaptableEnergized by meaningful workComfortable navigating complexity and changeCurious, thoughtful, and action-orientedMotivated by building better systems and stronger communitiesIf that sounds like you, we would love to hear from you.The Opportunity
Reporting to the Sr. Director, Community Impact,
the Training & Design Lead
is a new role responsible for building and growing CAEH’s training and learning design capabilities. This role will take CAEH's expertise in homelessness — best and promising practices, tools, and systems knowledge — and translate it into clear, well-designed training content that communities, systems, and internal CAEH employees can learn from and put into practice.This is a builder role. The Training and Design Lead owns the full training lifecycle: designing and developing curricula, building courses for in-person, virtual, and LMS delivery, continuously improving content based on participant feedback and results. Beyond content and delivery, this role helps shape how CAEH's training offerings are packaged and delivered so they can support CAEH's objectives while evolving sustainably over time. This role also oversees a team of Trainers as well as Training and Design Specialists — content developers and designers of training materials for CAEH's service offerings and internal employee training on homelessness technical knowledge.CAEH is establishing this training and learning design function as one of the service functions within Community Impact — determining out what to teach, who needs it, and how to deliver it effectively across a growing range of audiences. The Training and Design Lead will collaborate across Community Impact and other teams to shape CAEH's training content and delivery model while simultaneously providing services to the housing and homelessness sector, strengthening internal capacity, and supporting the operating systems needed to scale.This role is critical to CAEH's long-term success — getting our proven approaches into more hands to accelerate reductions in homelessness, while strengthening CAEH's internal capacity and contributing to its long-term financial sustainability.What You’ll Do
Direct Training & Design Work
Provide strategic oversight and quality assurance for CAEH's training portfolio, guiding the planning, design, implementation, monitoring, and continuous improvement of training offerings while delegating day-to-day content development and training delivery to trainers as appropriate.Design, develop, and continuously evaluate and improve training curricula, courses, tools, and resources that build capacity to implement the Canadian Model for Ending Homelessness;
including best and promising practices for local homelessness-serving systems.Design the content and delivery modalities for training in person, virtually, and on demand through CAEH's LMS to communities, system leaders, agencies, and individuals.Translate CAEH's research, sector knowledge, and Model for Ending Homelessness into practical, high-quality training content for a range of audiences and modalities.Lead the development of new LMS courses and self-directed learning offerings.Maintain a current, forward-looking training curriculum roadmap aligned with CAEH's strategic priorities and community needs.People Leadership
Lead a growing team of Trainers and Training and Design Specialists: Trainers deliver CAEH's training in all modalities;
Training and Design Specialists develop and design training content and materials for CAEH's service offerings and internal employee training on homelessness technical knowledge.Manage the administration and day-to-day operations of CAEH’s training arm, including;
end-to-end employee experience of the team (hiring, onboarding, 1:1s, feedback, career development, performance management, employee relations, offboarding);
proposal development for training offerings, and operational logistics to deliver the services.Foster collaboration and knowledge-sharing across CAEH by creating opportunities for employees to share priorities, emerging community needs, best practices, and lessons learned, ensuring the design, development, and delivery of training remains aligned with organizational goals, supports departmental work, and equips trainers with current, relevant content that reflects the ongoing support being provided to communities.Create a psychologically safe, inclusive, high-performing team environment.Establish clear roles, expectations, and performance metrics tied to outcomes, CAEH's values, and mission.Integration with Social Enterprise Model
In consultation with the Business Development Lead and other team members, grow and deliver CAEH's training service offering.Oversee training as one of CAEH's primary service offerings within the broader social enterprise model.Work with CAEH's established customer base (communities and partners already engaged through other CAEH service offerings) as well as net new customers to grow training engagement.Provide insights to the Business Development Lead on: value propositions, pricing models, and delivery structures for training — contributing training-specific expertise, without owning the overall business development strategy.Prioritize revenue opportunities for training that align with CAEH's mission and Model for Ending Homelessness.Support the build-out of CAEH's CRM, ensuring training participation, pipeline, and revenue data is accurately captured.Track pipeline health and engagement progress for training in partnership with Business Development, flagging risks and opportunities early.Track progress toward training targets and goals, proactively identifying when performance is off track and pivoting content, delivery, or approaches to meet CAEH’s objectives while being fiscally responsible with resources.Internal Capacity Building
Support the design and delivery of internal training that builds CAEH staff capacity on local homelessness operating systems and technical knowledge, working alongside other internal subject matter experts.Identify internal learning needs and gaps working with the People and Operations Lead to develop effective onboarding and ongoing learning resources for employees.Champion a culture of continuous learning within CAEH and the housing and homelessness sector.Stakeholder & Field Engagement
Build and maintain relationships with community partners, subject matter experts, and external trainers/facilitators to extend CAEH's training capacity where appropriate.Represent CAEH's training offerings in community engagements, learning sessions, and sector forums.Collaborate with the Communications and Business Development teams on marketing and promotion of training offerings.Continuous Improvement & Learning
Use participant feedback, evaluation data, and sector trends to iteratively improve training content and delivery methods in a fiscally responsible manner.Apply continuous improvement methodologies (test, learn, adapt) to training design and delivery.Contribute to organizational learning through retrospectives and knowledge-sharing.You’ll Also:
Collaborate across teams to move strategic priorities forward.Use data, evidence, and feedback to guide decision-making.Contribute to continuous improvement across projects, systems, and service delivery.Support work that balances mission impact and organizational sustainability.Help foster a collaborative, inclusive, and accountable team culture.What Success Looks Like
Success in this role means:Contributing to measurable progress toward ending homelessness.Building strong relationships with communities, partners, and colleagues.Helping create clarity and momentum in complex environments.Delivering high-quality work that supports organizational priorities.Contributing positively to team culture, learning, and continuous improvement.Supporting sustainable growth and long-term impact.What You Bring
We recognize that strong candidates may not meet every qualification listed below. If you are excited about the role and believe you could contribute meaningfully, we encourage you to apply.We’re Looking For Someone Who Has:
5+ years of professional experience in training, instructional design, adult education, or capacity-building, ideally within nonprofits, government, or social impact organizations.1-3 years of experience delivering training or facilitation (virtual and in-person).1-3 years of experience coaching, managing, or supporting a team, or comparable experience.Strong communication and relationship-building skills.Strong organizational and project management capabilities.The ability to work independently in a remote environment.Sound judgment, initiative, and problem-solving skills.Comfort working in evolving, fast-paced environments.A collaborative mindset and commitment to continuous learning.Bachelor's Degree or equivalent work experience with a focus on adult education, instructional design, social work, social entrepreneurship, or related fields.Assets & Preferred Qualifications
Instructional design or adult education certification (e.G., CTDP);
certification in continuous improvement methodology;
LMS platform certification.Experience with local housing systems, housing programs, or social services.Experience working within a fee-for-service or social enterprise model.Familiarity with continuous improvement or learning systems approaches.Experience in nonprofit or public sector environments.Experience facilitating, coaching, advising, or delivering services.Experience applying equity, anti-oppression, decolonizing, or systems change approaches.Bilingualism (English/French).Lived expertise related to homelessness or housing precarity.Working at CAEH
We are building a culture grounded in trust, learning, collaboration, accountability, and impact.CAEH is a remote-first organization with team members across Canada. We value flexibility, autonomy, continuous improvement, and supporting people to do their best work.What We Offer
Competitive total compensationComprehensive health benefitsRetirement savings supportFive weeks vacation plus paid winter closureFlexible remote work arrangementsProfessional development supportOpportunities for growth and learningMeaningful work with national impactA collaborative and mission-driven team cultureEquity, Inclusion & Accessibility
CAEH is committed to building an inclusive, equitable, and accessible workplace.We strongly encourage applications from people with lived expertise of homelessness and from individuals who identify as Indigenous, Black, racialized, disabled, 2SLGBTQIA+, or members of historically marginalized communities.We recognize that experience, leadership, and potential can take many forms. If your background does not align perfectly with every qualification, we still encourage you to apply.Accommodations are available throughout the recruitment process upon request to View email address on ca.hrm.tc Information
Travel Expectations
This position should expect to travel up to 8 times per year. Travel may be more frequent with up to 25% of time spent travelling, especially in the first year.Background Checks Required
YesApplications Will Be Accepted Until
Thursday, November 5, 2026
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