Master Data & Operations Specialist

As a global healthcare company, Fresenius Kabi is Committed to Life. The company’s products, technologies, and services are used for the therapy and care of critically and chronically ill patients. With more than 41,000 employees and presence in over 100 countries, Fresenius Kabi’s expansive product portfolio focuses on providing access to high-quality and lifesaving medicines and technologies.

WHAT WE OFFER!

Benefits

At Fresenius Kabi Canada we foster a collaborative environment where employees are encouraged to share ideas and contribute to meaningful work. We offer unique learning opportunities to grow and build your career. In addition, we value each and every contributor and offer various benefits and rewards (as applicable) including:

• Company paid health and dental benefits that start on your first day of employment
• Company matched RRSP program
• Generous vacation plan with one extra day accrual for each year of service
• Paid float days and paid sick days
• Employee assistance program
• Casual office dress code
• Employee recognition program
• Perkopolis & Goodlife Discounts
• Professional growth and development opportunities

We are currently seeking a full-time Master Data & Operations Specialist to join our team!

Hybrid role, on-site requirement 3 days/week

Location - 165 Galaxy Blvd., Toronto ON (Pearson Airport Area)

The pay range for this role is: $70,000 - $110,000.

Placement within the range will be determined based on relevant skills, experience, qualifications, and internal equity. The final offer will reflect the successful candidate's background and demonstrated capabilities.

This position is an existing vacancy within the organization.

Main Responsibilities

Master Data Governance & Ownership

• Serve as the business owner for Customer and Material Master data within SAP.
• Maintain master data governance processes throughout the data lifecycle, including creation, modification, and retirement.
• Ensure compliance with global data governance standards, policies, and regulatory requirements.
• Support SAP S/4HANA and Master Data Governance (MDG) initiatives.
• Maintain appropriate documentation, controls, and standard operating procedures to support consistent and auditable master data processes.

Customer & Product Master Data Management

• Manage and maintain accurate customer, product, and material master data across business functions.
• Review, validate, and approve master data creation and change requests.
• Ensure master data supports purchasing, inventory, logistics, planning, sales, customer service, allocation management, and reporting processes.
• Support product launches, transfers, discontinuations, and acquisition integration activities.
• Proactively identify master data requirements associated with new products, customers, distribution channels, and changes to existing business processes.

Allocation Management & Supply Chain Execution

• Support the execution and ongoing management of the company’s product allocation program to ensure available inventory is distributed appropriately across customers and channels during periods of constrained supply.
• Maintain and update allocation tables, customer allocation parameters, product restrictions, and related system data in accordance with approved business rules and allocation strategies.
• Partner with Supply Chain, Customer Service, Commercial Operations, and other stakeholders to translate inventory availability, demand, contractual requirements, and approved business priorities into executable allocation plans.
• Perform regular validation and reconciliation of allocation data to ensure alignment between approved allocation plans, customer orders, SAP, and available inventory.
• Monitor allocation performance and inventory utilization, identify exceptions and potential customer impacts, and elevate issues requiring business decisions.
• Support allocation changes associated with product shortages, supply constraints, product launches, supply recoveries, discontinuations, and other changes in product availability.
• Develop and maintain reporting and KPIs that provide visibility to allocation execution, utilization, exceptions, and customer impacts.
• Identify opportunities to improve and automate allocation processes, reporting, controls, and documentation.
• Ensure allocation processes are documented, repeatable, auditable, and supported by appropriate governance and internal controls.

Data Quality & Continuous Improvement

• Monitor data quality, identify discrepancies, and implement corrective actions.
• Develop and track data quality metrics and governance KPIs.
• Lead data cleansing and remediation initiatives to improve data accuracy and consistency.
• Analyze operational and master data to identify recurring issues, root causes, and opportunities for improvement.
• Drive continuous improvement and process automation opportunities across master data, allocation management, and related Supply Chain and Customer Service processes.
• Support the development of sustainable processes and controls that reduce manual effort, operational risk, and customer impact.

GS1 & External Data Management

• Act as the primary liaison with GS1 Canada and external data synchronization platforms.
• Maintain product information required for GS1, ECCnet, and healthcare data repositories.
• Ensure compliance with industry standards related to product and customer data.

Cross-Functional Collaboration

• Partner with Customer Service, Supply Chain, Regulatory Affairs, Quality, Commercial Operations, Finance, Marketing, and IT teams to ensure data integrity and effective execution of business processes.
• Provide guidance on the business and operational impact of master data changes.
• Work collaboratively with stakeholders to resolve data, system, allocation, and operational issues that may impact product availability or customer service.
• Support audits, regulatory inspections, and compliance reviews.
• Deliver training and support to stakeholders involved in master data management and related operational processes.
• Build effective working relationships across functions and act as a key point of coordination for assigned initiatives.

Project & Transformation Support

• Participate in enterprise master data governance initiatives, including ELEVATE and SAP S/4HANA transformation projects.
• Lead and support master data-related projects that improve governance, quality, and operational effectiveness.
• Lead or support cross-functional Supply Chain and Customer Service projects and other priority business initiatives as assigned.
• Support projects from initial problem definition and requirements gathering through implementation, stabilization, and transition to ongoing operations.
• Develop project plans, establish milestones and deliverables, coordinate cross-functional stakeholders, track actions and risks, and provide regular progress updates.
• Analyze business processes and operational data to identify root causes, improvement opportunities, and sustainable solutions.
• Support the implementation of new processes, systems, products, customers, distribution models, and other operational changes as required.
• Develop and maintain project documentation, process maps, procedures, work instructions, and other materials required to support successful implementation and ongoing execution.
• Act as a flexible project resource for priority initiatives requiring strong analytical, SAP, data management, and cross-functional coordination capabilities.

Key Accountabilities

• Accuracy and completeness of Customer and Material Master data.
• Compliance with GS1, SAP governance standards, and internal control requirements.
• Timely and accurate processing of master data requests.
• Data quality KPI performance and continuous improvement.
• Effective and accurate execution of the product allocation management process.
• Timely identification, investigation, and escalation of allocation exceptions and potential customer impacts.
• Accuracy and integrity of allocation data, reporting, and related system parameters.
• Successful execution of ELEVATE/S4-HANA master data initiatives.
• Successful delivery of assigned Supply Chain, Customer Service, master data, and cross-functional improvement projects.
• Development of sustainable processes, controls, reporting, and documentation that reduce manual effort and operational risk.
• Reduction of master-data-related and allocation-related operational issues and customer impacts.

Qualifications

• Bachelor's degree in Supply Chain, Business Administration, Information Management, Logistics, Data Management, or related discipline.
• 3-5+ years of experience in SAP Master Data Management, Supply Chain, Customer Service, Commercial Operations, or related business processes.
• Experience maintaining Customer and Material Master data in SAP ERP/S4.
• Experience supporting inventory allocation, order management, inventory management, supply planning, or other supply-constrained business processes is preferred.
• Demonstrated experience coordinating or supporting cross-functional projects and process improvement initiatives.
• Experience working with GS1, ECCnet, healthcare product data, or regulated industries preferred.
• Experience with data governance, data quality management, or SAP MDG is an asset.
• Experience working in a pharmaceutical, healthcare, medical device, or other regulated environment is an asset.

Technical Skills

• SAP ERP / SAP S4HANA
• Microsoft Excel (advanced)
• Power BI or analytics platforms
• Master Data Governance tools
• SuccessFactors
• GS1 Canada / ECCnet experience preferred
• Strong analytical capabilities with the ability to work with large datasets, perform reconciliations, identify exceptions, and translate data into actionable insights
• Experience with process mapping, workflow documentation, and project tracking tools is an asset

FUNCTIONAL COMPETENCIES

• Strong understanding of end-to-end supply chain processes, including inventory management, order management, planning, distribution, and customer service.
• Process-oriented mindset with a focus on governance, operational excellence, and continuous improvement.
• Strong analytical and problem-solving capabilities with the ability to identify root causes and develop practical solutions.
• Strong project management and cross-functional coordination skills.
• Ability to manage multiple priorities and effectively balance recurring operational responsibilities with project-based work.
• High attention to detail with a strong sense of ownership and accountability.
• Ability to identify risks, elevate issues appropriately, and drive actions through to resolution.
• Ability to work effectively in a changing environment where priorities, supply conditions, and business requirements may evolve quickly.
• Strong written and verbal communication skills with the ability to communicate effectively across functions and levels of the organization.
• Ability to balance operational execution with strategic data governance and continuous improvement initiatives.

MORE ABOUT US!

As ONE team, the companies in the Fresenius Group are committed to providing lifesaving and life-changing healthcare solutions on a global scale.

In Biopharma, Fresenius Kabi offers cutting-edge biosimilars for autoimmune diseases and oncology. With leading market positions in Clinical Nutrition, a broad portfolio of enteral and parenteral products makes a distinct difference in patients’ nutritional status. In MedTech, the company provides vital infusion pumps, cell and gene therapy devices, disposables, and more. Fresenius Kabi is the global leader in supplying blood collection bags and devices, supporting blood banks and healthcare facilities worldwide. The company’s I.V. Generics and Fluids for infusion therapy help save millions of lives every year, in emergency medicine, surgery, oncology, and intensive care.

Fresenius Kabi takes a holistic approach to healthcare and uniquely combines experience, expertise, innovation, and dedication – making a difference in the lives of almost 450 million patients annually.

Inclusion and Equal Opportunity Employment

At Fresenius Kabi Canada, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We are an equal opportunity employer.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with candidates to meet their needs and provide an accessible candidate experience. If you are a person with a disability and require assistance during the application process, please let us know (View email address on apply.j-vers.com). We welcome members of all backgrounds, experiences and perspectives to apply.

Artificial Intelligence (AI) Use In Recruitment

Fresenius Kabi uses AI-supported tools to help compare applicant résumés with job requirements and identify potential matches. These tools do not make hiring decisions. All candidate reviews, selections, and decisions are made by our recruitment team.