Senior Fulfillment Operations Manager

Lead fulfillment strategy at Capital One Canada using process management and operational leadership in a hybrid, three-days-in-office environment. Shape experiences serving millions of Canadian customers.As Senior Manager, Correspondence and Card Fulfillment, you will guide fulfillment and inclusive benefits across the business. The role requires process management, risk management, data analytics, and cross-functional leadership. You will deliver customer commitments, operational improvements, innovation, and compliance across a complex portfolio.Key Responsibilities:
Shape fulfillment experience vision with Canadian, enterprise, and external partnersImprove credit card fulfillment efficiency, effectiveness, and complianceLead automation, data analysis, and technology-based transformationEstablish controls for performance, quality, capacity, and budgetsDevelop operational leaders and launch high-value cross-functional initiativesRequirements:
8+ years of leadership experience in process or risk managementAt least 5 years of process management experience8+ years driving strategic initiatives and influencing senior leadership5+ years leading, coaching, and developing high-performing teams1+ year using analytics or business intelligence, such as SQLBring process expertise, customer focus, and inclusive leadership to Capital One Canada’s correspondence and card fulfillment operations.
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