Mid-Market Saas Customer Success Manager

Drive SaaS adoption and retention as a Mid-Market Customer Success Manager with Riverside, working remotely from Toronto during Eastern time zone business hours.You will manage Mid-Market customers as a strategic partner and trusted advisor. The role focuses on enabling success at scale, long-term retention, and growth. You will guide customers across onboarding, adoption, renewal, and expansion while collaborating with Product and Marketing.Key Responsibilities:
Manage a portfolio of Mid-Market customersLead regular business reviews and high-impact conversationsDrive adoption and enable customer success at scaleIdentify renewal and expansion opportunitiesCollaborate with Product and Marketing on customer insightsRequirements:
At least three years’ customer success or support experienceExperience managing a high velocity of accountsStrong English verbal and written communication skillsStrong analytical and problem-solving skillsAbility to prioritize multiple tasks with deadlinesApply your SaaS customer success, communication, and analytical skills to support Riverside customers from Toronto remotely.
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