Director Personal Banking Customer Experience

Transform BMO customer experiences with financial education, digital capabilities, and goal-based tools. Shape Real Financial Progress at 33 Dundas Street West.

As Director, Value Added Services and Beyond Banking, you will connect customer goals with relevant advice, products, and experiences. Your portfolio includes My Financial Progress, Credit Coach, SmartProgress, Zogo, and Beyond Banking Benefits. You will lead cross-functional execution across Product, Digital, Technology, Marketing, Analytics, Legal, Risk, Procurement, and frontline partners.

Key Responsibilities:

• Connect customer goals to advice, products, and experiences
• Help customers build financial resilience and confidence
• Own BMO’s financial education offering
• Lead complex cross-functional initiatives across enterprise partners
• Build, coach, and develop strategy and product professionals

Requirements:

• Undergraduate degree and MBA from a top tier school
• 10+ years in strategy, product, or customer experience
• Strong analytical and structured problem-solving skills
• Excellent executive communication and stakeholder management
• Demonstrated people leadership and team development

Bring customer experience leadership, financial education expertise, and cross-functional execution to BMO’s Personal Banking portfolio.

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