Google Ccaip Ivr Solutions Engineer
Miratech Group
Build production contact center configurations with Google CCAIP, focusing on IVR design, multilingual prompts, and precise call navigation. Miratech serves global enterprise clients.This senior engineering position delivers approved business and technical specifications on Google Contact Center AI Platform. You will create menu hierarchies, configure prompt sequences, and implement routing behavior across queues and transfers. The work also connects CRM systems, virtual agents, Agent Assist, and agent desktop components.Key Responsibilities:
Develop IVR menu structures and keypad mappings in Google CCAIPConfigure greetings, language selection, consent, errors, and capacity messagesDesign routing logic with queues, callbacks, fallbacks, and transfersConnect CRM and conversational AI components using approved specificationsMaintain traceability, diagrams, documentation, and operational runbooksRequirements:
Five-plus years building production IVR and call flow solutionsTwo-plus years configuring Google Cloud Contact Center AI PlatformExperience with Dialogflow CX, Conversational Agents, or Agent StudioExperience with Salesforce, ServiceNow, Dynamics, Zendesk, or HubSpotAbility to clarify ambiguities and communicate effectively in EnglishBring senior IVR configuration, multilingual messaging, Google CCAIP, and integration skills to Miratech’s contact center projects.
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Develop IVR menu structures and keypad mappings in Google CCAIPConfigure greetings, language selection, consent, errors, and capacity messagesDesign routing logic with queues, callbacks, fallbacks, and transfersConnect CRM and conversational AI components using approved specificationsMaintain traceability, diagrams, documentation, and operational runbooksRequirements:
Five-plus years building production IVR and call flow solutionsTwo-plus years configuring Google Cloud Contact Center AI PlatformExperience with Dialogflow CX, Conversational Agents, or Agent StudioExperience with Salesforce, ServiceNow, Dynamics, Zendesk, or HubSpotAbility to clarify ambiguities and communicate effectively in EnglishBring senior IVR configuration, multilingual messaging, Google CCAIP, and integration skills to Miratech’s contact center projects.
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Vacancy posted 1 hour ago
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