Program Manager

Job Description
Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme. Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them. Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.Job Details
Title of position: Program ManagerPosition type: Full timeLocation: CanadaPosition reports to: Director of Program ManagementApplication deadline: Applications are being accepted on a rolling basis and this posting will remain open until filled.Work authorization: We are unable to sponsor or take over sponsorship of an employment visa, including H-1B visas/Work permits at this time.Job Description
The Technical Program Manager will join the Project Management Office and drive a complex, multi-year strategic government program involving hardware platform NPI, concurrent software releases, private cloud infrastructure deployment, and international compliance certification. The role requires strong technical program management skills, disciplined execution, executive stakeholder management, and the ability to coordinate across Hardware Engineering, Firmware Development, Networking Software (cloud management, security, controller platforms), QA, Product Management, Manufacturing, International Compliance, and government customer teams across multiple time zones.The individual will own program visibility and governance, identify and drive resolution of complex cross-functional dependencies across multiple teams and workstreams, ensure customer commitments are met, manage compliance/certification critical paths, maintain executive stakeholder alignment, and escape risks early with clear impact analysis and mitigation options.Key Responsibilities
Executive Stakeholder Management & Program Governance
Own program governance structure;
establish and maintain executive steering committee cadence with clear decision-making authorityProvide weekly executive reporting on program health, milestone status, critical risks, and pending decisionsCommunicate program status to SVP-level leadership and customer steering committee with clear, actionable insightsEscalate risks and resource conflicts to leadership with impact analysis, mitigation options, and recommended actionsEnsure executive visibility into program timeline, customer commitments, and go/no-go readinessManage executive decision-making on trade-offs (scope vs. schedule vs. quality) with full contextRelease & Program Management
Manage multiple concurrent software and hardware release programs across cloud management, security, controller, networking software, and manufacturing componentsDrive releases through development completion, QA, release readiness, and GA milestonesTrack release scope, feature readiness, must-fix defects, testing completion, and release criteriaLead release readiness meetings, ensuring actions, risks, dependencies, and decisions are documentedEnsure release artifacts (release notes, technical documentation, customer guides) are completed before GAIdentify schedule risks early and drive mitigation plans with responsible teamsHardware NPI & Manufacturing Coordination
Manage new hardware platform NPI program through development, manufacturing, QA verification, and GATrack development, firmware/image readiness, QA verification, manufacturing readiness, and GA milestonesEnsure hardware engineering and software feature commitments remain aligned with manufacturing timelineCoordinate hardware‑firmware‑software dependencies required for platform launchDrive BOM finalization, manufacturing‑image readiness, and ODM partner coordination to ensure hardware ships with appropriate firmwareCoordinate dependencies across Hardware Engineering, Firmware, Software teams, Manufacturing, ODM partners, and other supporting organizationsQuality & Defect Management
Participate in recurring defect/bug scrubs across multiple software platforms and hardware validationTrack must‑fix defects and ensure critical issues are resolved before releaseWork with Engineering and QA to prioritize defects based on release impact and scheduleMonitor automated and manual test results;
escall failures threatening release readinessEnsure comprehensive end‑to‑end testing for features spanning multiple platforms (cloud management, security, controller, networking software)Dependency, Risk & Escalation Management
Maintain visibility into complex cross‑functional dependencies across multiple teams and workstreamsProactively identify schedule, resource, technical, testing, compliance, and manufacturing risksMaintain centralized risk register with probability/impact assessment and mitigation trackingDrive owners toward resolution of blocking issues rather than simply reporting statusEscalate unresolved risks and resource conflicts to leadership with clear impact, options, and recommended actionsCoordinate commitments when multiple programs compete for shared Engineering or QA resourcesEnsure critical dependencies have clearly defined owners, dates, and closure criteriaInternational Compliance & Certification Management
Coordinate compliance deliverables required for government product releaseTrack regulatory and international compliance dependencies (FCC, CE, telecom certifications, government security requirements)Ensure compliance requirements and certifications do not block customer deploymentCoordinate dependencies involving external certification bodies and ODM partnersTrack certification timelines and identify delays or blockers earlyAssess and communicate release impact of delayed certifications or compliance deliverablesProgram Tracking & Reporting
Maintain accurate program plans, milestones, dependencies, risks, and status using Jira and portfolio management toolsUse Jira epics, features, defects, and dashboards to assess program health across all workstreamsDevelop concise program status reports for PMO and executive leadershipClearly communicate milestone health, risks, decisions required, and leadership attention areasUse AI tools to generate automated reports, trend analysis, and program health dashboardsLeverage AI‑driven monitoring tools to track program metrics and flag risks proactivelyManage program coordination and reporting across multiple time zones to support global teams and customersRequired Qualifications
5+ years of experience in Technical Program Management, Project Management, or Engineering Program Management in technology organizationsDemonstrated experience managing complex hardware NPI programs (design through manufacturing, QA, GA)Demonstrated experience managing concurrent software releases across multiple platforms with independent release cadencesStrong understanding of software development lifecycle (development, integration, QA, defect management, release readiness, GA)Strong understanding of hardware NPI lifecycle (design, manufacturing, BOM, image readiness, production ramp, GA)Experience coordinating programs involving Hardware Engineering, Firmware Development, Software teams (cloud, security
#J-18808-Ljbffr