B2b Saas Customer Success Manager
Canals
Lead B2B SaaS customer success at Canals through onboarding, training, adoption, renewals, and technical problem-solving across a remote-first team.As Customer Success Manager, you will own post-sale relationships for a portfolio of accounts. You will help wholesale distributors scale with Canals automation and AI. The work combines relationship management, strategic enablement, usage analysis, and cross-functional collaboration with Product and Engineering.Key Responsibilities:
Own customer relationships, adoption, retention, and renewalsLead onboarding and training sessions across customer teamsMonitor usage metrics and identify adoption gapsFacilitate business reviews demonstrating ROI and future goalsPartner with Product and Engineering to resolve issuesRequirements:
Typically five to eight years in B2B SaaS Customer SuccessExperience driving adoption, utilization, and end-user trainingProven ownership of renewals and retentionStrong communication and relationship-building skillsAbility to explain technical concepts to non-technical audiencesBring customer relationship management, product adoption, and renewal expertise to help Canals customers scale confidently with automation.
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Own customer relationships, adoption, retention, and renewalsLead onboarding and training sessions across customer teamsMonitor usage metrics and identify adoption gapsFacilitate business reviews demonstrating ROI and future goalsPartner with Product and Engineering to resolve issuesRequirements:
Typically five to eight years in B2B SaaS Customer SuccessExperience driving adoption, utilization, and end-user trainingProven ownership of renewals and retentionStrong communication and relationship-building skillsAbility to explain technical concepts to non-technical audiencesBring customer relationship management, product adoption, and renewal expertise to help Canals customers scale confidently with automation.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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