Senior Information Security Analyst

Lead information security investigations and customer support at ServiceNow, using cloud security and application security expertise in Canada.As a Staff Information Security Analyst, you will represent the ServiceNow Security Organization through the Global Security Support Center. You will manage security matters involving the platform, customers, internal stakeholders, and Security and Privacy questions. The work requires communication, analytical problem-solving, web application vulnerability knowledge, and cloud security understanding.Key Responsibilities:
Own, triage, investigate, and respond to platform security mattersRepresent security during customer-facing incidents, cases, and callsCoordinate security workflows with customers and internal teamsCreate documentation, processes, and security enablement programsSupport on-call coverage, including weekends and public holidaysRequirements:
At least eight years of information or application security experienceEligibility for Government of Canada Reliability StatusUnderstanding of cloud models and security technologiesKnowledge of OWASP vulnerabilities and mitigation strategiesExcellent communication with non-technical stakeholdersApply information security, cloud security, and customer communication expertise to strengthen trust in ServiceNow's platform.
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