Remote Remote Animal Care Assistant (Seasonal)

About Us:

VetWise (formerly Smart.Vet) is a provider of telehealth services in the veterinary industry, offering innovative solutions to pet care. Our mission is to deliver accessible, high-quality care to pets and their owners through a virtual environment. Over 70% of pet health concerns can be effectively addressed through virtual consultations, allowing us to provide timely and convenient care.

We are dedicated to collaborating with animal hospitals by enhancing their in-person services, extending care availability and easing the workload on brick-and-mortar practices. Our goal is to support overburdened hospitals by providing patient care when it's needed most, whether during regular hours or after. We’re not here to compete—we're here to collaborate. While we've grown, we maintain a "mom and pop" culture and mentality, valuing personal relationships, and fostering a close-knit, supportive work environment.

The Opportunity:

VetWise is expanding and seeking seasonal part-time passionate, remote ACAs to join our growing team in Ontario over our busy summer months! This role allows you to utilize your ACA skills to support pet owners, enhance access to care, and reduce the workload for veterinary hospitals.

Your Role:

• Support clients during virtual consultations by assisting with follow-up tasks

• Call in prescriptions to partner clinics or pharmacies as directed by the veterinary team

• Coordinate in-person care by locating suitable clinics for patients who require hands-on treatment

• Accurately document interactions and updates within our internal system for continuity of care

• Work closely with veterinarians and RVTs to ensure all patient needs are met efficiently, while supporting the RVT team to enhance their effectiveness in client interactions and availability for phone support

Our Requirements:

• Previous experience in a veterinary clinic or animal care setting

• Previous experience as an RVT but are no longer registered is an asset

• Strong communication and customer service skills

• Ability to multitask and stay organized in a remote setting

• Pharmaceutical knowledge is an asset

• Must be comfortable using technology (Google Suite, chat tools, Slack, etc.)

• Based in Ontario with a quiet, dedicated home workspace and reliable internet

Why Join Us?

• Work remotely from anywhere in Ontario

• Be part of a mission-driven, people-first team

• Support the veterinary community without burnout

Schedule:

• Wednesday, Thursday day and or Saturday/Sunday day shifts required.

• Estimated 15-20 hours per week.

Location: Remote – Ontario-based

If you're a compassionate, organized, and tech-savvy individual with a love for animals and a commitment to quality care, we’d love to meet you. Apply today and take the next step in your virtual veterinary career with VetWise!