Account Director

This role goes beyond managing timelines and keeping clients happy. You’re the connective tissue between our clients and our craft, making sure strategy, creative, media, and technology are all pulling in the same direction. You hold the standard high, you see problems before they become fires, and you make the people around you better.

Above all, if you’re calm under pressure, decisive, detail-oriented and solutions-first, you might just be our next Account Director .

Overview

As Account Director , you are a vital leader within the Trampoline client services team. You’ll lead the charge on some of our biggest accounts, bringing together the right people, the right thinking, and the right work, on time, on budget, and to a standard we’re all proud of. From a client perspective, this success means helping to make them a hero within their organization in achieving their marketing goals. Internally at Trampoline, it means helping to inspire and guide the development and execution process of impactful multi-dimensional campaigns in a timely, productive, integrated and efficient way.

Beyond building strong client relationships, you're managing and guiding all the moving parts, bringing the right people in at the right time, and keeping the work on track from start to finish. As a senior member of the account team, you're ultimately accountable for delivery: the quality of our outputs, the timelines, and the budget. You'll be responsible for producing the most intelligent, creative, and comprehensive responses possible, while continuously looking for ways to better integrate our disciplines throughout the process. You'll also play an important role in the growth of the client service team around you.

You must be a confident, capable leader who is solutions-oriented, can quickly make decisions, and is able to adapt quickly and strategically to change.

Desired Skills

• Building trusting relationships with senior clients on a day-to-day basis, guiding the achievement of their marketing communications objectives, proactively seeking ways to stay ahead of their needs as their agency partner
• Experience in leading the collaborative and integrated charge within an agency, ensuring the seamless contribution from all key disciplines in building the work – strategy, creative, media, social media, technical development (if/as needed)
• Managing client budgets, from accurate estimating to revenue and recovery management, BCRs, projections and financial accountability
• Working with other senior management to generate new business as needed
• Assume, in partnership with senior leaders within the organization, full responsibility for the brand’s strategic direction and the account’s profitability
• Contribute to the professional development of the people directly reporting to you, be willing to delegate, monitor their work, be a readily accessible resource and provide regular performance feedback
• Keep senior management informed of any issues affecting the overall health of the account
• Manage client feedback and proactively anticipate and identify problem areas before they become major issues
• Be a team builder and leader, reinforcing trampoline’s values and culture
• Strong project management skills, especially in overseeing and coordinating the needs of producing the assets and tactics required for multi-media campaigns

Requirements

• Post‑secondary education, ideally with a focus in a marketing‑related major
• Prior advertising agency/ marketing experience at a senior level (7 – 10 years agency experience)
• Experience leading large or complex marketing communications projects or accounts
• Proven relationship builder and problem solver
• Strong communication skills (both written and verbal)
• A hands‑on leader, who is capable of coaching and motivating a wider team of stakeholders
• Adept project management skills with the ability of handling a high volume of work, keeping on top of the detail and financial accountability/recoverability of projects

Salary

Commensurate with experience.

Trampoline is an equal opportunity employer, and diversity of experience and perspectives makes our team stronger. We do not discriminate based on age, gender, ability, race, ethnicity, religion, gender identity, sexual orientation or other protected backgrounds or identities. We are proud of the work we have done, and continue to do, to provide an inclusive and accessible workplace where everyone feels valued, respected, and supported. If there are accommodations that can be made during the interview process, we encourage you to let us know.